Faculty of Economics and Management Sciences (FEMS)

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http://hdl.handle.net/20.500.12493/317

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Open Access
Role of Small and Medium Enterprises on Employment Provision in Uganda. A Case of Kabale Municipality.
(Kabale University, 2023) Namanya, Moreen
The study was about the Role of small and medium enterprises in employment provision in Uganda. A case study of Kabale Municipality. The objectives of the study were; to examine the financial capacity of SMEs in relation to employment provision in Kabale Municipality, to establish the management of SMEs in relation to employment provision in Kabale Municipality, and lastly; to assess the nature of SMEs in relation to employment provision in Kabale municipality. The study was carried out in Kabale municipality, in the Kabale district. The study adopted a cross-sectional research design with both quantitative and qualitative approaches. Out of 127 target samples expected to participate in the study, a total of 90 respondents actually participated giving a response rate of 70.8%. from objective one, the correlation coefficient r = .572** shows that there is a positive relationship between the Financial capacity of SMEs and Employment Provision in Kabale municipality. The implication of the correlation coefficient is that with a stable strong financial capacity of SMEs, there are many jobs created. Regarding The second objective of the study which aimed at establishing the management of SMEs in relation to employment provision in Kabale municipality, the study findings revealed that there was a significant positive relationship between the management of SMEs and employment provision in Kabale municipality at Pearson’s Correlation Coefficient (r = .836**). The researcher therefore concluded that improvement in the management of SMEs in Kabale municipality leads to an increase in employment provision. Lastly, Regarding the last objective of the study, findings revealed a positive relationship between the nature of SMEs and employment provision in Kabale municipality at Pearson correlation coefficient (r = .681**). The researcher therefore concluded that the nature of SMEs especially in terms of creditworthiness, and the size of the SME determines the number of people to employ in Kabale municipality.
Open Access
Institutional Pressures and Procurement Cycle Time in Uganda’s Central Government Procuring and Disposing Entities: The Mediating Role of Opportunistic Behavior Ab
(Emerald Publishing Limited, 2023) Olupot,Simon Peter
This study focused on establishing the mediating role of opportunistic behavior in the relationship between institutional pressures and procurement cycle time (PCT) in Uganda’s central government (CG) procuring and disposing entities (PDEs). The study also sought to establish the relationship between institutional pressures and PCT, between institutional pressures and opportunity behavior and between opportunistic behavior and PCT. This study was carried out because most PDEs had failed to perform well in terms of PCT, and beneficiaries had often complained of the lengthy PCT.
Open Access
Public Procurement Practices and End-User Satisfaction in Uganda: A Case of Rubanda District Local Government.
(Kabale University, 2023) Asiimwe, Medard Katabazi
This study examined the effect of public procurement practices and end user satisfaction in Uganda: A Case of Rubanda District Local Government. The objectives that guided the study included: to examine the effect of transparency on end user satisfaction; to examine the effect non-discriminatory on end-user satisfaction; and, to examine the effect of competition on end user satisfaction in Rubanda District Local Government. The study utilized the cross sectional and correlation designs. Data was collected from 70 respondents. Data was presented using frequency distribution tables. At the bivariate level, a Pearson correlation matrix was conducted to ascertain the effect between the predictor variables and the dependent variable. A linear regression model was used to fit the data. Research findings from the regression model show that transparency (R=.463**, P<0.001), competition ((R=.219, P<0.001) and nondiscrimination (R=.493**, P<0.001) have a positive significance on the service delivery in Rubanda district local government. Conclusions were drawn that competitions in procurement, transparency and non-discrimination in procurement have a positive significant effect on end user satisfaction. The study recommended that since there is a significant relationship between best procurement practices and public sector performance, the government and its entities should enforce the use of best procurement practices so that the level of compliance with best procurement practices can be raised.
Open Access
Supplier Relationship Management and Organizational Performance in Local Governments: A Case Study of Kabale Municipal Council.
(Kabale University, 2023) Kesande, Grace
This study investigated the relationship between Supplier Relationship Management and Organizational Performance of Kabale Municipal Council, South Western Uganda. The study was guided by three specific objectives, that is: to examine supplier relationship management practices being used at Kabale Municipal Council; to ascertain the moderating influence of supply chain attributes on relationship between supplier relationship management practices and organizational performance; and to establish the challenges being experienced by Kabale Municipal Council in respect with Supplier Relationship Management practices used. The study employed a cross-sectional survey design to explore information from different stakeholders in Kabale Municipal Council. A sample size of 165 respondents, selected by simple random sampling and purposive sampling techniques was considered. Data was collected using questionnaires and interviews. Statistical Package for social Scientists, SPSS, Ver. 26 analyzed the data. Findings were presented in tables. Results showed that Supplier Relationship Management practices strongly used at Kabale Municipal Council are purchasing strategies and supplier vendor rating. A significant relationship existed between supplier relationship management practices and organizational performance of Kabale Municipal Council (R =.7786; p<.05). However, supply chain attributes did not have a significant moderating role on the relationship between Supplier Relationship Management Practices and Organizational Performance at the Council (p= .9072>05). Bureaucratic delays, over-emphasis of cost reduction, competence gaps, and low levels of adherence to PPDA guidelines were major challenges facing Supplier Relationship Management practices at KMC. It was concluded that interventions need to be spearheaded on issues pertaining to supply chain attributes so as to enhance supplier relationship management and performance. Hence, the study recommended that appropriate supply chain attributes be implemented so as to continuously reinforce their moderating power on the relationship between supplier relationship management and organizational performance within Kabale Municipal Council.
Open Access
Inventory Management and Service Delivery in Government Hospitals: A Case Study of Kabale Regional Referral Hospital.
(Kabale University, 2023) Muhindo, Patience
The study aimed at establishing the effect of Inventory management on service delivery in government hospitals using Kabale Regional Referral Hospital (KRRH) as a case study. The research employed a correlational research design to enable the researcher establish the relationship between study variables. The researcher also used mixed methods approach in which qualitative data was used to triangulate quantitative data. Out of the targeted 97 staff, 86 of them were interviewed which resulted into an 89% response rate. The findings revealed that service delivery at KRRH was lacking with majority (63%) of the interviewed staff saying that the patients’ level of satisfaction in regards to the health services offered was generally low and also majority (65%) of them said the health services were not readily available. The chi square test of association revealed that there exists a significant relationship between Service Delivery and Inventory Turnover which implied that inventory management and service delivery in government hospitals were related. The major Inventory Management Techniques that were found out to be used at KRRH were Bulk shipment and ABC Inventory Management. The other techniques that were being used included: Economic Order Quantity (EOQ); Last in First Out (LIFO); First Expire First Out (FEFO); and First In First Out (FIFO) among others. The major challenges that KRRH was facing in IM processes included: Late delivery by the suppliers; Inadequate tools and equipment to use in inventory management like computer software; Manual documentation; Inconsistent tracking of ordered goods and services; Lack of collaboration between the Procurement and Inventory department and other departments; Poor inventory management process; Lack of Transparency amongst the store staff: and Entrance of unauthorized personnel among others. Based on the study findings, the researcher recommended that; efforts should be made by both the government especially the Ministry of Health and development partners to improve the quality of services offered in different healthcare facilities such as recruitment of professional staff and enhancing the storage spaces.
Open Access
Contract Management and Health Service Delivery in Uganda: A Case Study of Kabale Regional Referral Hospital, Kabale Municipality.
(Kabale University, 2023) Atwesigire, Banard
In the study, the Kabale Regional Referral Hospital was used to demonstrate how contracts were managed and health services were delivered in Uganda. Contract administration, relationship management, and contract closing do in fact have a connection to service delivery (Alinaitwe, 2007; Soliman, 2011; and Young, 2008). The extents of these associations, with a focus on the provision of health services, have not been established in the numerous studies the researcher has evaluated. This created a need for study to be done to determine how contract management relates to the provision of health services in Kabale Municipality. The main objective of the study was to determine the relationship between contract risk management and health service delivery at Kabale Regional Referral Hospital, Kabale Municipality. Additional objectives included assessing the impact of contract planning and contract supervision on health service delivery at Kabale Regional Referral Hospital, Kabale Municipality. In order to investigate the connection between contract management and the delivery of health services in Uganda, this study used a cross-sectional research approach. The study used both quantitative and qualitative methods in a cross-sectional research design. The study included 133 respondents in its sample size. Results for the study's first goal revealed a substantial positive correlation between contract supervision and the provision of health services, with a correlation coefficient of 0.462** and a P-value of 0.000, which was less significant than the 0.01 level of significance. Secondly, the study indicated that contract planning and the provision of health services are positively and significantly related, with a correlation coefficient of 0.428** and a P-value of 0.000, which was below the 0.05 level of significance. A P-value of 0.000 (below the 0.05 level of significance) and a correlation coefficient of 0.793** for objective three's findings on health service delivery, respectively, indicate that there is a strong positive relationship between the two. In a bid to reduce the rising cost of public administration and to remove any discrepancies or overlaps between hospitals and LGs, the study recommended that the Ministry of Health fully administratively decentralizes contract supervision activities to trusted administrators as a matter of policy. It was concluded that there is a positive significant relationship between contract supervision and the delivery of healthcare services at Kabale Regional Referral Hospital in Kabale Municipality, rejecting null hypothesis one, which held that there is no significant relationship between contract supervision and the delivery of healthcare services in Kabale Municipality, there was a positive significant relationship between contract planning and the provision of health services in Kabale Municipality, and there was a positive significant relationship between contract risk management and health service delivery in Kabale Municipality. The study also recommended that, if Kabale Regional Referral Hospital's health service delivery is to be enhanced, ongoing emphasis on contracts risk management be given a priority. The study will help to develop suitable rules and by-laws for better service delivery, where by the “Local Government representatives and other policymakers will receive information regarding contract management.
Open Access
Financial Accountability and Service Delivery in Uganda: A Case of Kabale District Local Government.
(Kabale University, 2023) Biryomumeisho, Fadison
This research was conducted in Kabale District Local Government to examine the effect of financial accountability on service delivery. The predictor variables under study were funds disbursement, auditing process and record keeping systems while service delivery was the outcome variable. The study followed a cross sectional survey. Data from 86 respondents was collected and analysed quantitatively, complemented with qualitative analysis. Since descriptive analysis entailed description of a single variable and its attributes, frequency tables were used to present the data. At the bivariate level, a Pearson correlation matrix was conducted to ascertain the relationships between the predictor variables and the dependent variable. A linear regression model was used to fit the data. Research findings from the regression model show that funds disbursement(R=862), Auditing process (R=656 and records keeping systems(R=899) have a positive significance on the service delivery Kabale District Local Government. The main conclusion drawn from this research is that funds disbursement, auditing process and record keeping systems have a significant effect on service delivery. The study therefore recommends that there is need to put more efforts on funds disbursement, auditing process and record keeping systems for determinations of making service delivery sustainable at Kabale District Local Government.
Open Access
Financial Management Practices and Financial Performance of Micro Finance Institutions. A Case Study of Lyamujungu SACCO Kabale District.
(Kabale University, 2023) Komuhangi, Jacenta
The study was sought to establish the relationship between financial management practices and financial performance of microfinance institutions in Uganda. This study was anchored on two theories which included; Stewardship Theory and Stakeholder theory. The determinants of financial performance included return on assets, profitability and loan portfolio. The study relied on cross-sectional survey design as its research design, data was collected using questionnaire. Data was analyzed using SPSS 20.0 and other descriptive statistics. Descriptive statistical tools included frequencies, percentages, means and standard deviations. Inferential statistics included Pearson’s Product Moment Correlation and multiple regression analysis. A sample of 109 respondents was selected using simple random and purposive sampling. The primary method of data collection was the self-administered questionnaire while correlation constituted data analysis. The findings indicate that internal control systems, cash flow management, and working capital management significantly affect financial performance of microfinance institutions. Regarding the effect of internal control on financial performance, the study findings revealed that Pearson Rank Correlation (R = .794**), sig. value p<0.01 and sample size (n=109). Basing on the above results, the study reveals that there is a statistically strong positive significant relationship between internal control systems and Financial Performance Regarding the correlation between cash flow management and financial performance, the study findings revealed that Pearson Rank correlation (r=-.753**), sig. value p<0.05 and sample size (n=109). The study revealed that there is a statistically positive significant relationship between cash flow management and financial performance. Regarding the correlation between working capital management and financial performance was strong, based on (R = .706; sig. <.05). The statistics indicate that a variation working capital management is associated with a strong variation in financial performance. It was concluded that proper financial management practices could enable MFIs to enhance their financial performance. The government and development partners should emphasize on adherence to proper financial management practices in MFIs. Such initiative is expected to enhance MFIs growth and community empowerment. This study recommends that Board of Directors ensures that all assets are registered in the asset register and all Physical Assets that belong to Lyamujungu SACCO be engraved and numbered with clear and visible labels.This study recommends that Management to Lyamujungu SACCO should ensure that expenditure done is in line with the planned budget in order to meet its expectations as far as financial performance is concerned. This study recommends that the Board of Directors need to encourage members to put much money in share capital since it is through this that members can earn a lot of interest and increase on their shares and profits after sharing of dividends. In addition to this some incentives should be given to the members with a good number of shares such as life schemes, to the most saving clients commissions, some token and give some small percentage to loan creditors who pay on time.
Open Access
Compensation and Retention of Civil Servants in Uganda: A Case of Rubanda District Local Government.
(Kabale University, 2023) Tubenawe, Akileo
The purpose of this study was therefore investigating the effect of employee compensation on the retention of civil servants in Rubanda District Local Government. The study was guided by specific objectives, which include examining the effect of employee base salary on the retention of civil servants, examining the effect of employee mandatory benefits on the retention of civil servants, and analyzing the effect of performance incentives on the retention of civil servants in Rubanda District Local Government. This study used a cross-sectional survey research design utilizing both qualitative and quantitative data approaches. Using simple random and purposive sampling techniques, a total of 72 respondents were selected to participate in the study. Questionnaires, and interview guide methods of data collection were used in this study. On the impact of employee compensation on civil servants, the majority 100% of respondents agreed that their pay was low compared to the position they held; on receive overtime pay when they put in long hours, 23.6% of the respondents agreed with the assertion, compared to 76.4% of them who disagreed. There was a significant positive relationship between employee base salary and the retention of civil servants (p = < 0.01, rho= .648**) which suggested offering higher base salaries as an effective strategy for improving employee retention within the civil service. On the effect of employee mandatory benefits on the retention of civil servants, it was concluded that the majority 86.1% of the respondents disagreed that they were pleased with the level of leadership at their place of employment. The study found out a significant strong positive relationship between employee mandatory benefits and the retention of civil servants (p = < 0.01, rho= .756**) which suggests that by offering comprehensive benefits packages, organizations can enhance employee satisfaction, increase loyalty, and reduce turnover rates among civil servants. On the effect of performance incentives on the retention of civil servants, the majority 100% of the respondents agreed that they had been responsible for their activities at the district; 69.4% agreed that they had been respected to perform their activities; and 30.6% disagreed. Lastly, 93.1% of the respondents agreed that they used fellow workers to motivate others, compared to 6.9% of the respondents who disagreed with the statement during data collection. The study found that a significant and strong positive relationship existed between performance incentives and the retention of civil servants (p = < 0.01, rho .741**). It was recommended that staff base salaries be offered for efficient service delivery.
Open Access
Creative Marketing and Financial Performance of Small Medium Enterprises in Rwanda: A Case Study of Selected Businesses in Nyamata Town.
(Kabale University, 2023) Tenywa, Bashir
The study aimed to investigate the connection between creative marketing and the financial performance of small and medium enterprises (SMEs) in Nyamata Town, Rwanda, as there is limited existing research on this topic. The research objectives included examining the factors influencing creative marketing and financial performance of SMEs, identifying the determinants of creative marketing and financial performance, and evaluating the relationship between creative marketing and financial performance in Nyamata Town. The study employed a mixed research approach, combining quantitative and qualitative methods. A sample of 69 respondents was selected using simple random and purposive sampling techniques, and data was collected through questionnaires and interviews. Primary data was analysed using SPSS version 26. On the determinants of creative marketing and financial performance of small medium enterprises, majority the participants 20 (30%) strongly agreed, 19 (28%) agreed, 4 (6%) that market selection was one of the determinants of creative marketing and financial performance of small medium enterprises. Majority the participants 13 (19%) agreed, and 14 (21%) that bureaucratic lending procedures affect creative marketing and financial performance of small medium enterprises in Nyamata Rwanda. There was a significant between creative marketing and financial performance since p (0.00) < 0.05. Thus, this concludes that creative marketing is a significant predictor of financial performance. The results revealed that timing and credit terms has a positive and statistically significant influence on financial literacy (β =.821: p = .003) which indicates that emphasizing financial literacy through setting aside funds and handling debt will increase one's capacity to start small businesses independently, increase the purchasing power of personal belongings, be able to manage debts, be free to make financial decisions, raise one's standard of living, be able to access health and other services, and be able to take on leadership roles. Basing on the findings and conclusion it is advised that social protection programs be implemented to teach individuals how to earn, spend, save, and invest their money as well as how to borrow money and protect it.
Open Access
Digital Technologies and Financial Performance in Local Government in Uganda: A Case Study of Kabale District.
(Kabale University, 2023) Mugume, Herbert
This study examined the effect of digital technologies on financial performance at Kabale District Local Government. The predictor variables under study were integrated financial management systems, programme-based budgeting system and integrated personnel and payroll system, while financial performance was the outcome variable. The study followed a cross-sectional survey design. Data from 139 respondents was collected and analysed quantitatively, complemented with qualitative analysis. Since descriptive analysis entailed description of a single variable and its attributes, frequency tables were used to present the data. At the bivariate level, a Pearson correlation matrix was conducted to ascertain the relationships between the predictor variables and the dependent variable. A linear regression model was used to fit the data. Research findings from the regression model show that integrated financial management systems (R=862), programme-based budgeting system and integrated personnel (R=756 and integrated personnel and payroll system (R=829) have a positive significance on the financial performance at Kabale District local government. The main conclusion drawn from this research is that integrated financial management systems, programme-based budgeting system and integrated personnel and integrated personnel and payroll system have a significant effect on service delivery. The study therefore recommends that there is need to put more efforts on integrated financial management systems, programme-based budgeting system and integrated personnel and integrated personnel and payroll system for fortitudes of making financial performance as a custom at Kabale District Local Government.
Open Access
Interest Rate and Loan Portfolio Performance of Commercial Banks in Uganda: Case of Stanbic Bank.
(Kabale University, 2023) Mwebesa, Samson
The study was about interest rate and loan portfolio performance of commercial banks in Uganda with a reference to Stanbic Bank, Kampala. The major objective of the study was to establish the relationship between interest rates and loan performance in commercial banks in Uganda. The specific objectives were to establish the effect of central bank rate on loan performance in Stanbic Bank, Kampala head office; to investigate the effect of prime lending rate on loan performance of commercial banks in Uganda; and, to establish how collateral affect portfolio performance in commercial banks. The study adopted a cross-sectional design. The study population included Credit Officers, Client Relationship Managers, Credit Evaluation Managers, and Branch managers. A sample of 108 units was selected from 150 units using both simple random and purposive sampling techniques. Data were collected using self-administered questionnaires, and personal interviews. Data were analysed using multiple regression, aided by SPSS version 23. The findings show that the effect of prime lending on loan portfolio performance is that Central bank rate and collateral security have non-significant effects on loan portfolio performance. The study concludes that commercial banks in Uganda that vary their interest rates show superior loan portfolio performance.Byimplication, interest rates remain a key driver of portfolio performance. From a policy perspective, commercial banks should empower their credit officers with knowledge of the portfolio’s composition and its inherent risks. This can guide customers on the time of loan application as well as during the time of loan portfolio monitoring.
Open Access
An Assessment of Microfinance Institution Services and Performance of Small and Medium Enterprises in Kabale Municipality.
(Kabale University, 2023) Mugarura, Elijah
Performance of Small and Medium Enterprises (SMEs) has been recognized as an important contributor to many global economies. The importance of Small and Medium Enterprises as engines of employment creation and economic growth cannot go unrecognized. However, in the recent years most SMEs continue to register failures within the first few months in operation due to financial literacy problems and resource insufficiencies. Microfinance institutional services have thus been established to bridge the resource needs and capital insufficiency gaps that exist among the SMEs. Literature on how Microfinance Institutional Services affect the Performance of Small and Medium Enterprises (SMEs) remains scanty in Kabale district, South Western Uganda. This study assessed Microfinance Institution Services and Performance of Small and Medium Enterprises in Kabale Municipality. The specific objectives were to assess; effect of provision of financial literacy, development of managerial skills, and marketing facilitation through SME clubs, marketing associations on the performance of small and medium enterprises. The study was descriptive in nature employing quantitative approaches for data collection and analysis. Information was gathered from a sample of 71 different SME owners and other key informants using questionnaire. Data was analyzed using Microsoft EXCEL and SPSS Version 22.0 to generate both descriptive and inferential statistics. The study found out that provision of financial literacy had a positive significant effect on the performance of SMEs. Financial literacy programs like savings literacy, debt literacy and investment literacy supported business owners to safely manage income, expenditure and savings, make clear financial decisions, timely pay back loans as well as investment diversification. all of which improved performance of SMEs. The study also found out that development of managerial skills positively affected SMEs performance mainly by improving SME governance, increasing business vision through met objectives and plans as well as motivating employees to work hard for better hence guaranteeing SMEs ability to compete, survival and thrive in a dynamic environment. The study further confirmed that marketing facilitation through SME Clubs, marketing associations positively affected performance of SMEs. SME Clubs and marketing associations offered personal liability protection, business security, access to capital and resources, created a less competitive business environment, contributed to business networking and offered a collective voice for small business owners. In conclusion, the study further confirmed that microfinance institution services (financial literacy, development of managerial skills and marketing facilitation) positively influenced performance of SMEs and recommended that more managerial trainings should be given to the SMEs by the MFI so as to equip them with more knowledge on running their enterprise which would translate into better management of funds and enhance performance in a long run. The study further recommends MFI to lower on their interest rates put on loans they give to SMEs so as not to let loans be too heavy for them to pay back which may hamper their positive contributions on the growth of SMEs. SME owners need more training in programs like budgeting and planning, debt management, record keeping, saving and retirement plans.
Open Access
Participatory Monitoring and Evaluation on Service Delivery in Uganda: A Case of Community Development Based Services in Kabale District.
(Kabale University, 2023) Kiraga, Bosco
The purpose of the study was to examine the effect of participatory monitoring and evaluation on service delivery in Uganda: a case of community development-based services in Kabale district. The study was guided by three (3) effects of participatory planning, participatory implementation and participatory decision making by team members on service delivery in Uganda, a case of community development-based services department in Kabale District. The quantitative and qualitative data from the respondents was analysed using SPSS Version 23.0 and thematic analysis respectively. The study found out that participatory planning has a positive significant relationship with trainees’ employability r =. 0. 762** P≤.01). In addition, results showed participatory implementation positively and significantly related trainees’ employability (r =. 456, P≤.01). Lastly, there was also a significant positive relationship on participatory decision making by team members (r =.729 P≤.01). The study concludes that participatory planning, implementation and decision making of team members affects service delivery at the community development-based services department in Kabale district. The study recommends that prior to project implementation, stakeholders should be involved in project planning in order to improve service delivery for community development-based services department at Kabale district local government. This will make it simpler for the local administration of Kabale District to provide the community with high-quality services. The programmes that the community development-based service department offers to the residents of Kabale district should involve community members. Once this is accomplished, the project's beneficiaries will comprehend its requirements, ensuring its sustainability even after the donor has left. Lastly, in order for beneficiaries to embrace the project wholeheartedly and make decisions collectively in Kabale District, the report recommends that all interested parties participate in the participatory project decision-making. This should be followed by the department of community development-based services ensuring the success of all central government programmes.
Open Access
Organizational Support and Employee Commitment in Public Sector: A Case Study of Kabale District Local Government, Uganda.
(Kabale University, 2023) Nassali, Joan
The goal of the study was to look into how employee loyalty in Kabale District Local Government is affected by organizational support. It was guided by three specific objectives: examining the relationship between supervisor support and effective commitment; assessing how working conditions affect continuance commitment in the public sector; and determining the extent to which rewards affect normative commitment in Kabale District Local Government. Using both qualitative and quantitative data gathering and analysis techniques, the study used a descriptive survey methodology. A sample size of 321 participants was chosen for the study using straightforward random and selective sampling methods. In order to gather data for this study, questionnaires, key informant interviews, and documentary approaches were employed. It was found that employees had benefited from supervisor support for role modelling behaviour since they joined Kabale DLG, and the majority (45.8%) agreed they had been receiving task support from their supervisor at Kabale DLG, which had improved their performance in their profession. The majority of the study's findings on how working conditions affect continuance commitment revealed 19.4% of respondents were unsure, while 78.8% objected to the physical working conditions. The majority of participants in the study (67.1%) felt secure in their employment at the end. From the study findings, it was found that the majority (51.9%) of the respondents disagreed that they receive enough pay for their work at Kabale DLG.There was a significant effect of supervisory support on affective commitment since the P-value (0.00) < 0.05, hence, the alternative hypothesis was rejected and it was concluded that “there was a relationship between supervisory support and effective commitment in Kabale District Local government.” On the correlation between rewards and normative commitment, the null hypothesis was accepted and concluded that: there was a significant positive relationship existed between rewards and normative commitment (p = < 0.01, r= .530**). The district administration should address the issue of outdated staff appointments and bias in accordance with the chief administrative officer's office, where training guidelines are evaluated.
Open Access
Internal Control Systems and Financial Performance of NGOS: A Case of Association Of Volunteers In Service International (Avsi) Kabale Branch - Uganda.
(Kabale University, 2023) Agwate, Doreen
The study was conducted from AVSI Uganda Kabale branch to establish the relation between internal control systems and financial performance of NGOs. The independent variables in the study included control environment, compliance with rules and information communication technology whereas the dependent variable was financial performance. The study followed a descriptive design. Data was collected from 100 respondents. Since descriptive analysis entailed description of a single variable and its attributes, frequency tables were used to present the data. At the bi-variate level, a Pearson correlation matrix was conducted to ascertain the relationships between the predictor variables and the dependent variable. Research findings showed that control environment = 0.630, information communication technology =0.585 and compliance with rules =0.649. The researcher came to a conclusion that information communication technology, compliance with rules and regulations and control environment have a positive significant relationship on financial performance of AVSI Uganda. The study recommended that processes should be improved and strengthened to ensure that there is ongoing and independent reconciliation of all AVSI balances, both asset and liability and on- and off balance sheet items. Policies and procedures should also exist to ensure that decisions are made with appropriate approvals.
Open Access
Bank Credit and Loan Repayment During Covid-19 In Kabale District: A Case of Lyamujungu SACCO.
(Kabale University, 2023) Byamukama, Dicky
This study was conducted with the aim of investigating the impact of bank credit on loan repayment during COVID-19 at Lyamujungu SACCO. Three specific objectives guided this study that included: to establish the effect of borrower character on loan repayment during COVID -19 pandemic; to examine the effect of borrower’s capacity to pay on loan repayment during COVID -19 pandemic; and, to establish the effect of borrower’s credit period on loan repayment during COVID-19 pandemic at Lyamujungu SACCO. A cross-sectional survey design was used to examine, characterize, and compare bank credit and loan repayment in Kabale District using Lyamujungu SACCO as a case study. This was approached using qualitative and quantitative methods. With the help of a questionnaire and interviews, data was collected from 108 clients of Lyamujungu SACCO. In addition, interviews were conducted with the general manager, branch managers and loans officers. The collected data was cross-checked for errors of omission and completeness, coded and analysed using SPSS computer package. Data was presented in form of tables as frequencies, percentages, standard deviation, mean. Significance levels were determined for hypothesis. Results for the first study objective revealed that the outbreak of Covid-19 led to a drop in labour productivity growth (4.73, SD =.523), a major issue that affected borrowers’ character in loan repayment. The second study objective revealed that SACCOs started giving less loans in comparison to what borrowers applied for (M=4.05, SD=1.256) and closed very early during Covid-19 pandemic (M=3.73, SD=1.378) all of which affected the borrower’s capacity to repay loans. Finally, results on the third objective indicated that quarantine and social distancing which blocked financial opportunities (M=4.78, SD=.418), consequences that drove SACCO members into loan repayment failure (M=4.70, SD=.459) and loss of savings leading to absolute poverty (M=4.56, SD=.600) were the major factors that determined the borrower’s credit on loan repayment during Covid-19 pandemic. Results from null hypothesis testing on the three items was rejected indicating borrower’s character (.000), borrower’s capacity (.040) and borrower’s credit period (.001). Thus the study concluded that there is evidence to suggest that the distribution of the mean score of each of the three variables is not the same across the ability of the borrower to repay the borrowed loan. The study recommends SACCOs to seriously consider having in place effective credit standards, credit policy, credit terms and collection policies or procedures as mechanisms to guide their business, since the effectiveness of credit management is important to the successful management of banking institutions.
Open Access
Financial Innovations and Financial Inclusion Among Commercial Banks in Uganda: Case Study Of Kabale District.
(Kabale University, 2023) Mpirirwe, Christine
This study was carried out to ascertain the impact of financial innovations by commercial banks on financial inclusion in Kabale district. The specific goals were to ascertain the relationship between institutional innovations and financial inclusion; examine the relationship between process innovation and financial inclusion among rural households; and examine the relationship between product innovation and financial inclusion among rural households. The study used both descriptive and cross-sectional research designs and combined qualitative and quantitative methods for data collecting and analysis. Using questionnaires and interviews, data was gathered from a sample of 396 respondents as well as additional important informants. Microsoft EXCEL and SPSS Version 21.0 were used to analyze the data and produce both descriptive and inferential statistics. The study found a strong correlation between product innovation and financial inclusion in rural families. Financial inclusion was substantially correlated with the creation of new products (rs = 0.605, p=0.003), the provision of high-quality products (rs = 0.248, p=0.005), product differentiation (rs = 0.985, p=0.000), and electronic bill payment (rs = 0.729, p=0.002). The study also discovered a significant relationship between process innovations and financial inclusion, including the security of mobile banking platforms (rs = 0.290, p=0.004), simplicity and ease of mobile banking platforms (rs =0.968, p=0.000), internet banking (rs = 0.788, p=0.001), and access to electronic banking outlets and services (rs = 0.490, p=0.023). The study also found a correlation between institutional innovations and financial inclusion, including interbank funds transfer systems (rs = 0.683, p= 0.002), partnerships with different financial intermediaries (rs = 0.288, p= 0.004), legal frameworks (rs = 0.878, p= 0.001), and liquidity availability (rs = 0.956, p= 0.000). The study's findings support the statistically significant link between commercial banks' financial innovations and rural families' access to credit. As more clients choose mobile banking, the report advises banking institutions to develop measures to improve security in the platform. The report also advises making these platforms straightforward and simple to use in order to attract more users to the business. Additionally, because mobile banking has an impact on financial inclusion, banks should make sure to support mobile banking services by incorporating mobile phone usage as one of their innovations.
Open Access
Covid-19 And Performance of Selected Non-Governmental Organizations in Kabale District, Uganda.
(Kabale University, 2023) Karungi, Molly
The study examined the impact of Covid-19 on performance of selected NGOs in Kabale District. It was guided by objectives which were: to assess the role of selected NGOs on their performance in Kabale District; to explore the impacts of COVID-19 on NGOs’ performance during COVID-19 in Kabale District and to establish the best post-COVID-19 management strategies for better NGO performance Kabale District. The study used a survey design and a sample size of 371 respondents who were selected using purposive and simple random sampling techniques. Data collection was done using questionnaires and interview guide, and was analysed using Statistical Package for Social Sciences that generated descriptive statistics such as frequencies and percentages. Findings revealed that there were potential issues with the quality, accessibility or availability of health services provided to beneficiaries, as a significant proportion of respondents disagreed that adequate health services were provided. The researcher made a conclusion that NGOs in Kabale District were actively involved in community development initiatives, advocacy and the promotion of human rights, political and economic empowerment. The major conclusion was that the COVID-19 pandemic had a significant impact on networking and funding activities of organizations, as a majority of respondents agreed that networking was not possible and funds were diverted to other activities. The study concluded that there was need for NGOs to improve their performance in providing health services, particularly in the post-COVID-19 era. The majority of the respondents agreed or strongly agreed that NGOs needed to participate in developing comprehensive health-related policies to improve their performance in this area. The study recommended that efforts should be made to increase the accessibility and availability of health services to the beneficiaries by more outreaches in remote areas; increasing the number of health workers in underserved areas; and improving transportation infrastructure to make it easier for people to reach health facilities. NGOs should work to improve the communication and implementation of environmental initiatives. NGOs should continue to promote entrepreneurship by providing training, mentorship, and support for small-scale enterprise development. This will enable individuals to create sustainable livelihoods and contribute to the local economy through addressing complex societal needs beyond entrepreneurship. Organizations need to be flexible and adaptive in their strategies to respond to unexpected events such as pandemics. This may involve reallocating resources, phasing out certain projects, and exploring new opportunities for service delivery.
Open Access
Project Management Information Systems and Project Performance: A Case of NWSC- Kabale.
(Kabale University, 2023) Abigaba, Jackson
This study examined the effect of project management information systems on project performance in Uganda, a case of National Water and Sewerage Corporation, Kabale Branch. This study was based on three objectives namely: the effect PMIS software on the performance of NWSC- Kabale projects; to assess the quality of information generated by PMIS and performance of NWSC- Kabale projects; to investigate the challenges of Project Management Information System towards user satisfaction and performance of NWSC- Kabale projects, and to examine the contributions of Project Management Frequency tables were employed to describe the data since descriptive analysis required presentation of a single variable and its characteristics. A Pearson correlation matrix was used to determine the correlations between the predictor factors and the dependent variable at the bivariate level. To fit the data, linear regression models were employed. According to research results from the regression models, the project performance at NWSC Kabale projects, is positively impacted by PMIS where PMIS software on the performance of NWSC- Kabale projects( R=0.971), challenges of Project Management Information System on project performance with ( R =662) and Contributions of Project Management Information System, on project performance (R=656) .The fundamental finding of this study was that, to the bigger extent, PMIS affects project performance at NWSC Kabale-Projects Therefore, this study recommends that, PMIS should be concentrated on if the NWSC Kabale- Projects are perform well.