Supplier Relationship Management and Organizational Performance in Local Governments: A Case Study of Kabale Municipal Council.
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Date
2023
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Kabale University
Abstract
This study investigated the relationship between Supplier Relationship Management and Organizational Performance of Kabale Municipal Council, South Western Uganda. The study was guided by three specific objectives, that is: to examine supplier relationship management practices being used at Kabale Municipal Council; to ascertain the moderating influence of supply chain attributes on relationship between supplier relationship management practices and organizational performance; and to establish the challenges being experienced by Kabale Municipal Council in respect with Supplier Relationship Management practices used. The study employed a cross-sectional survey design to explore information from different stakeholders in Kabale Municipal Council. A sample size of 165 respondents, selected by simple random sampling and purposive sampling techniques was considered. Data was collected using questionnaires and interviews. Statistical Package for social Scientists, SPSS, Ver. 26 analyzed the data. Findings were presented in tables. Results showed that Supplier Relationship Management practices strongly used at Kabale Municipal Council are purchasing strategies and supplier vendor rating. A significant relationship existed between supplier relationship management practices and organizational performance of Kabale Municipal Council (R =.7786; p<.05). However, supply chain attributes did not have a significant moderating role on the relationship between Supplier Relationship Management Practices and Organizational Performance at the Council (p= .9072>05). Bureaucratic delays, over-emphasis of cost reduction, competence gaps, and low levels of adherence to PPDA guidelines were major challenges facing Supplier Relationship Management practices at KMC. It was concluded that interventions need to be spearheaded on issues pertaining to supply chain attributes so as to enhance supplier relationship management and performance. Hence, the study recommended that appropriate supply chain attributes be implemented so as to continuously reinforce their moderating power on the relationship between supplier relationship management and organizational performance within Kabale Municipal Council.
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Citation
Kesande, Grace (2023). Supplier Relationship Management and Organizational Performance in Local Governments: A Case Study of Kabale Municipal Council. Kabale: Kabale University.