Faculty of Economics and Management Sciences (FEMS)

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Open Access
Access to Finance and Performance of Small and Medium Enterprises in Uganda: A Case of Selected Smes in Kabale Municipality
(Kabale University, 2021) Esperance, Nyiratebuka
The study investigated access to finance and performance of small and medium enterprises in Uganda: a case of selected SMEs in Kabale Municipality, the objectives of the study were: to find out the influence of cost of credit on access to finance and performance; collaterals security on access to finance and performance; effect of information access to finance on performance; and accessibility of financial institutions on access to finance and performance of SMEs in Kabale municipality. The study was guided by Contingency Theory. The study employed a descriptive study design and a cross-sectional was also used. The study used a respondent sample of 338 SMEs operating in Kabale Municipality. The study findings in respect of the main objectives indicated that access to finance influences performance of small and medium enterprises in Uganda. The results also indicate that interest rates affect borrowing of SMEs. The study results on how the respondents normally accessed information, the higher number of respondents stated that they accessed information from other clients while the least number of respondents stated that they accessed information from local dailies. From the study findings on financial institutions the respondents commonly accessed, the largest number of respondents revealed that the commonly accessed group savings where the least number of respondents mentioned that they accessed SACCOs. From the study findings on the distribution channels the financial institutions used to reach the customers, the highest number of respondents mentioned customer visits, while the least number of respondents mentioned staff visits. The study concluded that there is significant relationship between access to finance and performance of small-scale enterprises. The study recommended that the government should strengthen fiscal policies promoting the growth of small business entrepreneurs both for those nursing business ideas and those already in different engagements. Financial institutions should also modify their products to suit the financial requirements of small business entrepreneurs; and the entire financial sector should develop in-house training policies geared towards equipping the beneficiaries with credit management skills.
Open Access
Accounting as a performance measurement tool: A case study of Restaurants in Musanze Town/Rwanda.
(Kabale University, 2015) Elisee, Kaberuka
The study investigated the role of accounting as a performance measurement tool using a case study of restaurants in Musanze Town. This was due to the fact that, the levels of applying accounting in restaurants had remained a challenge and hindered their development. The management of all restaurants selected for a study case tried to apply basic accounting in their business. The results on the extent to which accounting tools were followed in measuring restaurant performance indicated that accounting tools were essential for measuring restaurant performance. The findings revealed that net profit was most used for measuring the restaurants performance in Musanze Town. The volume of sales was another element which was taken into consideration to test restaurant performance. Then the increase of assets in the restaurants was the other component with a meaningful rate of 15% .According to the respondents when their restaurants increased their assets like acquisition of new equipment, having enough current assets to meet some obligations without depending much on liabilities, therefore this is a sign of performance in their business. The second study objective was about exploring if accounting tools have been effective in measuring the performance of restaurants in Musanze town. It was concluded that accounting was an indispensable tool in this competitive World and was very effective for measuring business performance and is also a tool for future planning. The results indicated that implementation of accounting information at the restaurants caused the improvement of managers decision –making process and internal control. The results of interview with the officers of Rwanda revenue authority, Rwanda development Board and Musanze district officer in charge of business promotion all confirmed that there were a set of policies for promoting SMEs which included hospitality industry in Rwanda. The study recommended Management of the restaurants to improve their accounting system in order to meet the international accounting standards (IAS) and evaluate themselves through accounting information.
Open Access
Adoption of ICT Banking Services and Performance of Selected Commercial Banks In Kabale Municipality: A case of Equity And Stanbic Bank.
(Kabale University, 2021) Ndayambaje, Denis
The study assessed adoption of ICT banking services and performance of commercial banks in Equity and Stanbic, Kabale District . The objectives of the study were to identify ICT banking services offered to clients, to determine the effect of integrating ICT banking services on performance of the commercial banks and to analyze the challenges affecting adoption of ICT banking services in the banks. A mixed methods approach was used and a cross-sectional research design. The study population consisted of 283 respondents. Data was collected using Questionnaires, interviews and the observation method. Both random and non random sampling techniques were used including; cluster, simple random, stratified and purposive sampling to recruit respondents in the study. Findings revealed that ICT banking services offered to clients at Equity and Stanbic banks included; electronic banking services, internet banking services, mobile banking services, decision support system and social media outreach. The effect of integrating ICT banking services on performance of the commercial banks, indicated that ICT improved the quality of banking services, and reduced long bank cues. The challenges affecting adoption of ICT banking services included; communication errors, slowing down ICT systems and equipment, ignorance by majority of the customers about ICT usage especially online services, failure of the bank customers to own ICT gadgets to access online services and lack of information on available ICT banking services. The study recommended that the banks should promote use of ICT services to all its clients since ICT enhances service quality, constant and consistent service availability, reduces errors and data redundancies and saves time by offering fast service delivery. Banks should incorporate and invest in technology since technology is an important aspect in the alignment of information systems with business strategy. Keywords: Adoption, ICT Banking Services, Performance, Selected Commercial Banks, Kabale Municipality, Equity, Stanbic Bank
Open Access
Adoption of ICT banking services and performance of selected commercial banks in Kabale municipality: A case of equity and Stanbic Bank
(Kabale University, 2021) Denis, Ndayambaje
The study assessed adoption of ICT banking services and performance of commercial banks in Equity and Stanbic, Kabale District. The objectives of the study were to identify ICT banking services offered to clients to determine the effect of integrating ICT banking services on performance of the commercial banks and to analyse the challenges affecting adoption of ICT banking services in the banks. A mixed methods approach and a cross-sectional research design were used. The study population consisted of 283 respondents. Data was collected using questionnaires, interviews and the observation method. Both random and non-random sampling techniques were used including: cluster, simple random, stratified and purposive sampling to recruit respondents in the study. Findings revealed that ICT banking services offered to clients at Equity and Stanbic banks included: electronic banking services, internet banking services, mobile banking services, decision support system and social media outreach. The effect of integrating ICT banking services on performance of the commercial banks indicated that ICT improved the quality of banking services, and reduced long queues in the banks. The challenges affecting the adoption of ICT banking services included: communication errors, slowing down ICT systems and equipment, ignorance by majority of the customers about ICT usage especially online services, failure of the bank customers to own ICT gadgets to access online services and lack of information on available ICT banking services. The study recommended that the banks should promote use of ICT services to all their clients since ICT enhances service quality, constant and consistent service availability, reduces errors and data redundancies and saves time by offering fast service delivery. Banks should incorporate and invest in technology since technology is an important aspect in the alignment of information systems with business strategy.
Open Access
Adoption of Integrated Financial Management System and Procurement Performance in Uganda A Case Of Kabale District In Uganda
(Kabale University, 2022) Ruth, Kobusingye
The purpose of this study was to assess the impact of Integrated Financial Management Information System (IFMS) adoption on public procurement performance in Kabale District. The study adopted a cross section research design. For the purposes of this study, the population of interest was 4 entities in Kabale District (Kabale University, Kabale District, Kabale Referral Hospital, Kabale Municipality). 40 respondents with 10 Officers from each entity. The target respondents were Procurement Managers/ Officers, Accounting Officers, Inventory Officers and Finance Officers. Given the small size, a census was proposed. Primary data was collected for the purpose of this study. It was collected using questionnaires were administered to the relevant officers through a drop and pick later strategy for one week so as to give the respondents an ample time to fill them, the filled questionnaires were inspected for completeness and edited. Descriptive statistics was used to determine the effect of IFMS on the procurement performance. Standard deviation, range and co-efficient of variation was used to determine the challenges in implementing the IFMS. Content analysis was used to analyse qualitative information collected in the survey. The study found out that the various components of IFMS have been adopted in the by selected entities. They include; accounts receivable, accounts payable, procurement management, cash management respectively. The study also concludes that cash management has a positive and significant effect on procurement performance accounts receivable, accounts payable, procurement management have a no significant effect on procurement performance. Based on the findings, this study recommends that Ministry of Finance Planning and Economic Development should fully commit itself to see that the implementation of IFMS is running smoothly without any challenges by allocating more funds to train staff and fully equip entities.
Open Access
Advertisement and Sales Performance in Mtn Uganda, Kabale Branch.
(Kabale University, 2023) Mwebesa, Acleo
The study was to establish the effects of advertising on the sales performance of MTN Uganda, Kabale District. It was guided by a number of objectives, which were: to establish the various forms of advertisement used by MTN Uganda; to examine the effect of media advertisement on sales performance of MTN Uganda; to examine the effect of billboards and sponsoring events on sales performance of MTN Uganda; and to investigate the relationship between advertisement and sales performance of MTN Uganda in Kabale District. The data was collected from primary and secondary sources. The researcher used questionnaires and interview guides as research instruments. The study sample of 136 respondents was selected using simple random and purposive sampling. The respondents comprised employees of MTN Uganda, Kabale district, Qualitative data was analyzed using both descriptive and inferential statistics. Descriptive statistics included the use of frequencies and percentages to analyze biodata, while inferential statistics included the use of mean and standard deviations to test individual responses; as well as the Pearson correlation coefficient (r) to test the relationship between advertisement and sales performance of the MTN Uganda Kabale branch. The study findings revealed that the various forms of advertisement used by MTN Uganda included media, billboards, sponsorship of events, routine sales promotions, a website, and giving prizes with the company name. The results further revealed that there is no significant relationship between media advertisement and sales performance (r = 0.511, p = 0.663), there is a significant effect of billboards and sponsorship of events on sales performance (r = 0.003, p = 0.412), and lastly, there is no significant relationship between advertisement and sales performance of MTN Uganda Kabale district (r = 0.610, p = 0.713).Based on research findings, the following recommendations were made: there is a need for MTN Uganda to conduct a customer communication needs assessment and be in a better position to design a clear and dependable medium to reach out to the public with services and products; there is a need to hire marketing professionals with the ability to package advertisement messages; and there is a need to choose the right people and approach to deliver messages. While designing advertisement messages, there is a need to strike a balance between the message content, medium or channel used, and personal qualities of the people involved in the ads if the process is to be impactful. MTN, as a company, should invest in corporate social responsibility; this helps promote the company’s products and services while transforming customers’ lives and communities.
Open Access
Agribusiness strategy and rural development: A case study of Ihunga Sub County, Ntungamo District
(Kabale University, 2018) Denis, Simpson Singahache
The purpose of the study was to investigate the relationship between agribusiness strategy and rural development in Ihunga Sub county, Ntungamo District. Case study research design was used and this allowed the researcher to concentrate on selected households and identified various interactive processes at work. A sample of 395 respondents from 30,000 target population participated in the study by answering the questionnaire and took part in interviews. Data collected by the researcher was entered using Statistical Package for Social Scientists (SPSS), and descriptive statistics analysed. and the researcher interpreted the data from the socio-demographic characteristics of the study respondents using frequencies and percentages to show the distribution of respondents on different items. The study was guided by three objectives; namely: (i) To establish how agribusiness strategy contributes to rural development. (ii) To examine the challenges hindering agribusiness strategies in rural development. (iii) To analyse the mitigation measures to the challenges hindering agribusiness strategy towards rural development in Ihunga Sub County, Ntungamo District. The key study findings were: lack of provision of food security strategy, poor policy articulation and lack of supply of agricultural inputs to farmers. The conclusion of the study was that agribusiness strategy has a prominent role to play in advancing rural development in Ihunga Sub County, Ntungamo District. Basing on the study objectives and subsequent findings, the study recommended among others: to have food security in homes and families using agribusiness strategy for developments; to launch cooperative societies so that agro-based producers with common goals advance their aim to kick poverty out of their areas by setting up the bargaining power to look for market, reliable technology and inputs to boost their operations aiming at developing their rural area; to adopt agribusiness strategy for rural development and widening employment opportunities; Government to come in and enforce policies and laws aiming at regulating birth so as to control population growth, Government should come in to properly articulate policies and ensure their effective implementation to enhance rural development basing on agribusiness strategy as the benchmark and the Ugandan government to prioritize the agriculture sectors by allocating a big proportion of the budget to agriculture and industry sectors.
Open Access
Agribusiness strategy and Rural Development: A case Study of Ihunga Sub county-Ntungamo District.
(Kabale University, 2018) Denis Simpson T.K, Singahache
The purpose of the study was to investigate the relationship between agribusiness strategy and rural development in Ihunga sub county, Ntungamo District. The study was guided by three objectives; namely: (i) To establish how agribusiness strategy contributes to rural development. (ii) To examine the challenges hindering agribusiness strategies in rural development. (iii) To analyze the mitigation measures to the challenges hindering agribusiness strategy towards rural development in Ihunga Sub County, Ntungamo District. A case study research design was used and this allowed the researcher to concentrate on selected households and identified various interactive processes at work. A sample of 395 respondents from 30000 target population participated in the study by answering the questionnaire and took part in interviews. Data collected by the researcher was entered using Statistical Package for Social Scientists (SPSS), and descriptive Statistics analyzed and interpreted the data from the socio-demographic characteristics of the study respondents using frequencies and percentages to show the distribution of respondents on different items. The key study findings were: lack of provision of food security strategy, poor policy articulation and finally lack of supply of agricultural inputs to farmers. The conclusion of the study was that agribusiness strategy has a prominent role to play in advancing rural development in Ihunga Sub County, Ntungamo District. Basing on the study objectives and subsequent findings, the study recommended among others: to have food security in homes and families using agribusiness strategy for developments, to launch cooperative societies so that agro-based producers with common goals advance their aim to kick poverty out of their areas by setting up the bargaining power to look for market, reliable technology and inputs to boost their operations aiming at developing their rural area, to adopt agribusiness strategy for rural development and widening employment opportunities, Government to come in and enforce policies and laws aiming at regulating birth so as to control population growth, Government should come in to properly articulate policies and ensure their effective implementation to enhance rural development basing on agribusiness strategy as the benchmark and the Ugandan government to prioritize the agriculture sectors by allocation a big proportion of the budget to agriculture and industry sectors.
Open Access
Agricultural Innovation Characteristics and Their Utilisation: A Case of National Agricultural Research Organization
(Kabale University, 2021) Barekye, Alex
Although innovations exist in the agricultural sector in Uganda, there is inadequate adoption/utilization of agricultural innovations by end-users. The research was carried out to assess the utilization of agricultural innovations in Uganda using a case of the National Agricultural Research Organisation with the following objectives: to establish the factors that influence development of agricultural innovations, to determine the relationship between agricultural innovation characteristics and utilization of innovations at farm level, and to examine the effect of market attributes on utilization of innovations in agriculture. The study was guided by a conceptual framework which considered agricultural innovation characteristics and market attributes as independent variables and utilization as a dependent variable. Using a cross sectional survey research design, a survey mainly using structured questionnaires was carried out among the National Agricultural Research Organisation (NARO) staff to establish the factors that influence development of agricultural innovations. In order to establish how the innovation characteristics and market attributes affect utilization of innovations, a total of 91 households involved in cassava, maize and rice production were interviewed in Kihiihi sub-county, one of the sub-counties in Kanungu district where the NARO innovations on cassava, maize and rice have been promoted. The data was collected, coded, cleaned and analysed using SPSS to generate frequency tables and STATA to generate an ordered logistic regression of innovation characteristics and market attributes on utilization of agricultural innovations. The respondents agreed that it is important to consider the cost, relevance, and end-user opinion of agricultural innovations as important determinants of developing agricultural innovations. Also respondents agreed that in order to sustain innovations, agricultural research innovators need a clear plan on how innovations should be done (88% of respondents agreed), 91% of respondents agreed that regular information sharing among stakeholders and 94% agreed that the cost of the innovation process, are important factors in sustaining agricultural research innovations. Of the three commodities considered in this study, generation of new varieties emerged as the most important agricultural innovation in the community with 56%, 48% and 54% of the innovation on cassava, maize and rice respectively. The results also indicated that that there was a positive significant relationship between the attribute/characteristics of the varieties and the extent of utilization of varieties. In addition, regression results indicated that innovation characteristics such as relative xii advantage, compatibility, triability and, other variables such as gender, age, education had a significant effect (p<0.05) on innovation utilization by farming communities. However, complexity had a negative significant effect. The age of respondents has a negative significant effect on the utilization of the innovations while education had a positive significant effect on utilization of innovation. Keywords: Agricultural Innovation Characteristics, Utilisation, National Agricultural Research Organization, NARO.
Open Access
An Assessment of Microfinance Institution Services and Performance of Small and Medium Enterprises in Kabale Municipality.
(Kabale University, 2023) Mugarura, Elijah
Performance of Small and Medium Enterprises (SMEs) has been recognized as an important contributor to many global economies. The importance of Small and Medium Enterprises as engines of employment creation and economic growth cannot go unrecognized. However, in the recent years most SMEs continue to register failures within the first few months in operation due to financial literacy problems and resource insufficiencies. Microfinance institutional services have thus been established to bridge the resource needs and capital insufficiency gaps that exist among the SMEs. Literature on how Microfinance Institutional Services affect the Performance of Small and Medium Enterprises (SMEs) remains scanty in Kabale district, South Western Uganda. This study assessed Microfinance Institution Services and Performance of Small and Medium Enterprises in Kabale Municipality. The specific objectives were to assess; effect of provision of financial literacy, development of managerial skills, and marketing facilitation through SME clubs, marketing associations on the performance of small and medium enterprises. The study was descriptive in nature employing quantitative approaches for data collection and analysis. Information was gathered from a sample of 71 different SME owners and other key informants using questionnaire. Data was analyzed using Microsoft EXCEL and SPSS Version 22.0 to generate both descriptive and inferential statistics. The study found out that provision of financial literacy had a positive significant effect on the performance of SMEs. Financial literacy programs like savings literacy, debt literacy and investment literacy supported business owners to safely manage income, expenditure and savings, make clear financial decisions, timely pay back loans as well as investment diversification. all of which improved performance of SMEs. The study also found out that development of managerial skills positively affected SMEs performance mainly by improving SME governance, increasing business vision through met objectives and plans as well as motivating employees to work hard for better hence guaranteeing SMEs ability to compete, survival and thrive in a dynamic environment. The study further confirmed that marketing facilitation through SME Clubs, marketing associations positively affected performance of SMEs. SME Clubs and marketing associations offered personal liability protection, business security, access to capital and resources, created a less competitive business environment, contributed to business networking and offered a collective voice for small business owners. In conclusion, the study further confirmed that microfinance institution services (financial literacy, development of managerial skills and marketing facilitation) positively influenced performance of SMEs and recommended that more managerial trainings should be given to the SMEs by the MFI so as to equip them with more knowledge on running their enterprise which would translate into better management of funds and enhance performance in a long run. The study further recommends MFI to lower on their interest rates put on loans they give to SMEs so as not to let loans be too heavy for them to pay back which may hamper their positive contributions on the growth of SMEs. SME owners need more training in programs like budgeting and planning, debt management, record keeping, saving and retirement plans.
Open Access
Assessment Of Quality and Utilization of PMIS in Project Success: A case study of Integrated community Based Initiatives in Kabale District, Uganda
(Kabale University, 2019) Prudence, Kansiime
This study aimed at examining project management information system on project success. The research study was done at ICOBI which has established its projects in several parts of Kigezi especially Greater Kabale. The researcher aimed at finding the types of PMIS, quality of PMIS information output and the use of PMIS (Utilization) in resulting to project success. The researcher purposely sampled all 102 respondents, whereby 90 staff were given questionnaires and 12 Board members took part in guided interview; other forms of data collection like direct observation and face to face interview were also used. The responses of the participants were analyzed using the statistical package for social sciences (SPSS). It was found that ICOBI has different types of PMIS-PMIS and was fairly good. The information generated by the PMIS was of good quality too, PMIS users (Field staff & Administrators) have well been trained on the use of the PMIS and are very confident on the use of the system that’s finally PMIS has been of great success factor towards project success. The study further revealed that PMIS has been a tool which has enhanced positively on the success of projects. This study recommends that organization should adopt the use of PMIS in the management of their projects. PMIS guarantees better management of project because it generates quality information needed for the management of the project; this study also recommends that the environment for smooth running of the system should highly be prioritized.
Open Access
An Assessment of Task-Oriented Leadership on Employee Performance in Uganda: A Case Study of Buhoma Mukono Community Development Association (BMCDA) in Kanungu District.
(Kabale University, 2022) Elli, Orikyiriza
The purpose of the study was to assess the relationship between Task-oriented Leadership and Employee Performance at Buhoma Mukono Community Development Association (BMCDA). The study objectives were: to determine the relationship between task structure and employee performance; to investigate the influence of level of authority on employee performance at BMCDA; and, to examine the influence of leader-member relations on employee performance at BMCDA. The study employed a cross-sectional research design whereby both quantitative and qualitative approaches were used. The target population of the study was 120 respondents. Ninety-two (92) respondents were selected using simple random sampling, and 12 key informants (leaders/managers) were selected using purposive sampling. Subsequently, the researcher used questionnaire and interview methods to collect data from employees and leaders/managers respectively. The study findings revealed a correlation coefficient of r=.682 which shows a significant relationship between task-structure and employee performance. The study findings also revealed that there was relationship between level of authority and employee performance as shown by a correlation coefficient of r=.490. The study findings revealed a weak correlation coefficient of r=.171 which implies a weak positive relationship between leader-member relations and employee performance. The conclusion for the study, therefore, was that task-oriented leadership has a greater positive relationship on employee performance, in which situation leader’s behaviors which involve: inspiring a shared vision through timely communication, emphasizing development and recognizing accomplishments explains some of the determinants in whether employees will ensure timeliness, quality, quantity of work and cost effectiveness at BMCDA. The researcher recommends that greater and more positive focus should be put on leadership behaviors that involve giving constructive feedback about performance, providing resources to employees to help them accomplish tasks, and implementing procedures to improve work processes, so as to improve employee performance. Such changes should be properly and carefully implemented to guide, and motivate subordinates and ensure organizational effectiveness.
Open Access
Bank Credit and Loan Repayment During Covid-19 In Kabale District: A Case of Lyamujungu SACCO.
(Kabale University, 2023) Byamukama, Dicky
This study was conducted with the aim of investigating the impact of bank credit on loan repayment during COVID-19 at Lyamujungu SACCO. Three specific objectives guided this study that included: to establish the effect of borrower character on loan repayment during COVID -19 pandemic; to examine the effect of borrower’s capacity to pay on loan repayment during COVID -19 pandemic; and, to establish the effect of borrower’s credit period on loan repayment during COVID-19 pandemic at Lyamujungu SACCO. A cross-sectional survey design was used to examine, characterize, and compare bank credit and loan repayment in Kabale District using Lyamujungu SACCO as a case study. This was approached using qualitative and quantitative methods. With the help of a questionnaire and interviews, data was collected from 108 clients of Lyamujungu SACCO. In addition, interviews were conducted with the general manager, branch managers and loans officers. The collected data was cross-checked for errors of omission and completeness, coded and analysed using SPSS computer package. Data was presented in form of tables as frequencies, percentages, standard deviation, mean. Significance levels were determined for hypothesis. Results for the first study objective revealed that the outbreak of Covid-19 led to a drop in labour productivity growth (4.73, SD =.523), a major issue that affected borrowers’ character in loan repayment. The second study objective revealed that SACCOs started giving less loans in comparison to what borrowers applied for (M=4.05, SD=1.256) and closed very early during Covid-19 pandemic (M=3.73, SD=1.378) all of which affected the borrower’s capacity to repay loans. Finally, results on the third objective indicated that quarantine and social distancing which blocked financial opportunities (M=4.78, SD=.418), consequences that drove SACCO members into loan repayment failure (M=4.70, SD=.459) and loss of savings leading to absolute poverty (M=4.56, SD=.600) were the major factors that determined the borrower’s credit on loan repayment during Covid-19 pandemic. Results from null hypothesis testing on the three items was rejected indicating borrower’s character (.000), borrower’s capacity (.040) and borrower’s credit period (.001). Thus the study concluded that there is evidence to suggest that the distribution of the mean score of each of the three variables is not the same across the ability of the borrower to repay the borrowed loan. The study recommends SACCOs to seriously consider having in place effective credit standards, credit policy, credit terms and collection policies or procedures as mechanisms to guide their business, since the effectiveness of credit management is important to the successful management of banking institutions.
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Billing Systems and Customer Satisfaction in the Ministry of Water and Environment Uganda: A Case of Kabale South Western Umbrella of Water and Sanitation.
(Kabale University, 2024) Ayebare, Ivan
Despite efforts to improve operations and performance, South Western Umbrella of Water and Sanitation has not met the minimum performance standards for collection efficiency, response rate, and customer care. This study examines the factors contributing to these shortcomings and gathers customer feedback to find solutions for enhancing service quality. The study focused on "Billing systems and customer satisfaction in the ministry of water and environment, Uganda, Uganda, specifically within the Kabale South Western Umbrella of Water and Sanitation." Justification for the study is that it generated additional knowledge about MOWE billing system and customer satisfaction in the perspective of revenue collection efficiency, response rate and customer care. It aimed to achieve the following objectives: firstly, to assess the impact of postpaid MOWE billing system on collection efficiency; secondly, to examine the influence of pre-paid MOWE billing system on response rate; and finally, to establish the relationship between MOWE billing systems and customer care. The research employed a cross-sectional research design, incorporating both quantitative and qualitative methodologies. A sample size of 136 respondents was selected from a population of 210 determined using the statistical table of Krejcie & Morgan (1970), of which 132 actually participated in the study giving a response rate of 97.1%. Findings regarding the first objective revealed that the response rate in Kabale South Western Umbrella of Water and Sanitation is affected by the pre-paid MOWE billing system, suggesting a need for the ministry to enhance public awareness of its policies and procedures. Regarding the second objective, the analysis demonstrated a significant and positive correlation between the MOWE Billing System and response rate. Finally, the third objective aimed to establish the relationship between MOWE billing systems and customer care. Descriptive statistics indicated that 90% of respondents agreed on the existence of a relationship between MOWE billing systems and customer care, with a correlation coefficient of 0.829 in the record-keeping system on service delivery. In conclusion, the study found positive and significant correlations among all three objectives.
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Budgetary Control and Organizational Performance in Municipal Local Governments in Uganda: A Case of Kabale Municipal Council.
(Kabale University, 2024) Akankwasa, Fidelis
The purpose of the study was to examine the effect of budgetary control and organizational performance in Kabale Municipal Local Government. The study was guided by three (3) objectives namely: to assess the effect of budget planning on the organizational performance in Kabale Municipal Council; to examine the effect of budgetary challenges on the organizational performance of Kabale Municipal Council; and, to establish the relationship between budgetary control and organizational performance of Kabale Municipal Council. This study adopted a descriptive research design. It involved quantitative and qualitative methods. A sample of 163 were selected using simple random sampling and census sampling techniques. The quantitative and qualitative data from the respondents were analysed using SPSS version 23.0 and thematic analysis respectively. The study found out that budgetary planning control has a positive significant relationship with trainees’ employability r =. 0. 762** P≤.01). In addition, results showed budgetary challenges positively and significantly related to trainees’ employability (r =. 456, P≤.01). Lastly, there was also a significant positive relationship between Strategies to improve budgetary challenges (r =.399 P≤.01). The study concludes that; budgetary control has an influence on organizational performance in Kabale Municipal Local Government. The study recommends that for Kabale Municipal Council to perform well as the standing order says, budgetary controls should be put under serious consideration. Kabale Municipal Council should bridge the gap between the theory and practice of strategic management by addressing the budgetary challenges. The main emphasis should be on budget formulation, budget implementation, and funding limitations. This will help Kabale Municipal Council to excel in the effective implementation of government programs at Kabale Municipal Council, there is a need to understand the contributions of good budgeting practices on the organizational performance. This will help Kabale Municipal Council to always establish the persons who are supposed to participate in the budgetary process for purposes of enhancing organizational performance at Kabale Municipal Council.
Open Access
Cash Flow Statements as tool for Assessing Liquidity in Commercial Company: A case study of Ndoli Super Market Kigali-Rwanda.
(Kabale University, 2013) Jeanbaptiste, Baribwira Nshuti
The main purpose of this study was to find out the extent to which statement of cash flows could be used as tool of assessing the liquidity of commercial companies especially Ndoli Supermarket in Kigali-Rwanda. The specific objectives were to investigate the effectiveness of cash flows statement used by NDOLI Supermarket in Kigali-Rwanda; to find out the level of liquidity of NDOLI Supermarket in Kigali-Rwanda; and to evaluate the relationship between cash flows statement and liquidity of NDOLI Supermarket in Kigali-Rwanda. The methodology used is the descriptive and correlational research. The study population was 48 employees of NDOLI Supermarket Kigali-Rwanda. The questionnaires were addressed to the 37 respondents, and the study used documentary technique. Methods of analysis were descriptive statistics methods, correlation coefficient, and financial ratios analysis. The findings of this study were presented in accordance to research objectives. The effectiveness of cash flow statements was presented to tables from 4.6 to 4.8 which confirmed income statement was on average rate of 88.41%.Balance sheet/ financial position were on average rate of 90.55%, and Cash flow analysis was average rate of 88.23% of respondents’ confirmation at NDOLI Supermarket Kigali-Rwanda. The liquidity of NDOLI Supermarket Kigali-Rwanda from 2013-2015 were shown to the tables 4.9 to 4.22 which confirmed that increase of return on assets was on rate of 54.1%; return on equity was on rate of 91.8%; return on investment was on rate on 86.5%; gross profit margin was on rate of 86.5%; and current ratio was on 94.6%. Generally, liquidity evolution has averaged on rate of 68.91%.Current Ratio; it was 1.13 in 2013; it was became 0.84 in 2014; and it was 0.98 in 2015. Quick Ratio (Acid Test) where it was 1.13 in 2013; while in 2014, QR was 0.84 and it was became 0.98 in 2015. The relationship between cash flow statement and liquidity of NDOLI Supermarket Kigali-Rwanda was shown the table 4.23 which confirmed that effective cash flow statement contributes 87.56% of liquidity evolution. As conclusion, according to the findings from NDOLI Supermarket Kigali-Rwanda. The study recommends that Ndoli Supermarket should improve the quality of services and the trainings of employees in relation to annual financial statement reports to achieve more profits.
Open Access
Civil Servants and Political Leaders’ Performance in Service Delivery in Kisoro District Local Government, Uganda.
(Kabale University, 2015) Zigira Sam, Niyonzima
This study analysed the relationship between civil servants’ and political leaders’ performance and service delivery in Kisoro District Local Government. The objectives of the study were to establish how monitoring and supervision of projects and programmes by civil servants and political leaders affects health service delivery in Kisoro district, to assess the effect of financial accountability by civil servants and political leaders affects effective health service delivery in Kisoro district, to analyse how implementation of education projects affects education service delivery in Kisoro district and to investigate the challenges faced by civil servants and political leaders in health and education service delivery in Kisoro district. In conducting the study, the researcher employed descriptive research design which was backed up by qualitative and quantitative research approaches. It targeted civil servants and political leaders of Kisoro District and used a sample of 80 respondents who were selected using simple random and purposive sampling techniques. Data for this study was collected using questionnaires and interview guide which were augmented by documentary review that was used to collected secondary data for the study. Data was analyzed using descriptive statistics such as frequency and percentages. It was presented in tables which were drawn using Microsoft excel. From the findings, it was established that monitoring and supervision ensures timely reports are produced and disseminated to all stakeholders in health which ensures constant supply/delivery of medical facilities and drugs. It was established that corruption, limited revenue and financing, human resource incapacity, Conflict between civil servants and political leaders, lack of coordination between local authorities and extension service delivery workers hinder effective performance of civil servants and political leaders in ensuring effective service delivery. Based on the findings, the study concluded that monitoring and evaluation ensures there is availability and functionality of infrastructure and/or equipment in the health sector for better health services delivery. The study also concludes that financial accountability as performed by civil servants and political leaders ensures effective and efficient use of finance in the purchase of medical equipment, construction of hospital wards and health centres which consequently leads to effective delivery of health services. The study thus recommended that civil servants in health and education as well as political leaders should put in place an ethical code of conduct for staff so as to promote the health units as one that is ethical in the delivery of their services to customers. Routine monitoring, supervision and evaluation of performance should be encouraged so that errors and misappropriations are reduced or eliminated in order to enhance effective health service delivery.
Open Access
Commercial Banks and Socio Economic Wellbeing of the People: A case study of Equity Bank Kabale Branch.
(Kabale University, 2018) Timothy, Begambagyedo
The study investigated the services and products offered by Commercial Banks in improving socio- economic wellbeing of the people. The specific objectives were; to assess terms and conditions of asset finance and development loans in improving the socio economic wellbeing of Equity Bank clients, to determine how access to asset finance, and development loans have contributed to the level of socio economic wellbeing by Equity Bank clients, and to establish the challenges faced by Equity Bank in providing asset finance and development loans for the socio economic wellbeing of its clients. The study revealed that application supported by documents like invoices and BOQs, Provision of financial information, employer must have an MOU with Equity Bank, having an employment opportunity and an active Bank account, a copy of valid identification document and ability to repay the loan, the study further established that credit risk is the leading challenge faced by Banks, inadequate appraisal, customers’ unwillingness to repay, political unrest, high interest from the regulatory authority and un stable economic trends in the country. It also revealed that pledging of collateral accounting, use of credit rating, use of collection agencies, entrepreneurial training, use of credit Reference Bureau, and adequate loan monitoring are some of the measures put in place to control loan default, the study recommends that the Bank should introduce entrepreneurial training of its clients before and after disbursement of the loan facility as this will enhance the performance of the loans given out. The study further recommends that the Commercial Banks should introduce and those that have maintain and upgrade the information technology to capture and control the history and progress on the loans that have been given out so as to reduce on the default rates of these commercial Banks The study also recommends that Banks should use Credit Reference Bureau as it provides information about the credit history of clients seeking facilities from the Bank.
Open Access
Communication and Delivery of Project Activities: A Case Study of Selected Organisations in Kabale Municipality
(Kabale University, 2022) Aine, Onan
The study was about communication and delivery of project activities: a case study of selected organizations in Kabale Municipality. It considered a few Non-Governmental organizations that operate in Kabale district such as Kick Corruption out of Uganda (KICK-U), Kigezi Women in Development (KWID), and Forum for Women in Development (FOWODE). The study was guided by research objectives which were to examine the communication channels used in Non- Governmental Organizations in Kabale district, to find out how Communication affect delivery of project activities in Non-Governmental Organizations of Kabale district and to propose ways in which Communication can be improved for effective delivery of project activities in Non- Governmental Organizations in Kabale district. The study used a descriptive survey design with qualitative and quantitative approaches. The study used a sample size 0f 90 respondents and both interviews and questionnaires were used to collect data from respondents. The study findings indicated that there is minimal communication between project stakeholders and project employees and there is minimal interaction between project donors and beneficiaries and this may have contributed to low delivery of project activities in this organization over years. The study findings indicated findings on communication channels used by Non-Governmental Organizations as emails, websites, television such as TV west in Western Uganda, letters, telephone, meetings, Newspapers, financial reports, brochures, posters, notice board and memos, The study findings indicated findings on effect of communication on delivery of project activities in Non- Governmental Organizations are physical barriers, system design, staff shortage, negative attitude among the staff in an organization, psychological factors, individual linguistic ability, lack of sensitivity, lack of skills, lack of knowledge, duties overload, emotional interference and organizational culture. The study findings indicated findings on ways in which communication can be improved for effective delivery of project activities in Non-Governmental organizations can be improved indicate that availability. use of multiple channels, regular reports, assumptions, body languages, team work, feedback, establishing relevancy, open door policy, getting message across and handling communication problems . Finally the study recommended that the study found out that there are several communication channels in which communication can pass through from the sender to the receiver therefore such channels should be maintained and improved for smooth communication process. The study findings indicate that there are several factors that hinder communication therefore stakeholders should fight hard to handle these factors so that there is smooth communication process.
Open Access
Community management and Sustainability of Gravity Water flow Schemes in Rubanda District, Uganda
(Kabale University, 2019) David, Otika
The study examined community management and sustainability of gravity flow schemes in Rubanda district. A cross sectional survey and descriptive research design was adopted, in which quantitative and qualitative approaches were used to gather and analyze qualitative and quantitative views regarding gravity flow schemes. A target population of 212 respondents was selected among water users, water committee members, civil society members, and district officials in the water department. Using zero order correlation and multiple regression models, the study found a weak correlation between community management and sustainability of gravity flow schemes (r =.258). Only the financial function of community management was found to be significant in supporting sustainability of water projects, though it was negatively contributing. The study concluded that rural water facilities can easily be sustained if there is a sense of gender quality , participation and communities have people to turn to for help in case of major repairs and maintenance, though government does not have adequate standby staff to provide such services. It was recommended that government should consider employing staff who are technical in water management to provide standby services to rural water communities. Community leadership in Rubanda district should consider involving women in water management and to sensitize and encourage them in participating in making decisions that affect the longevity of water facilities.