Public Procurement Practices and End-User Satisfaction in Uganda: A Case of Rubanda District Local Government.
This study examined the effect of public procurement practices and end user satisfaction in Uganda: A Case of Rubanda District Local Government. The objectives that guided the study included: to examine the effect of transparency on end user satisfaction; to examine the effect non-discriminatory on end-user satisfaction; and, to examine the effect of competition on end user satisfaction in Rubanda District Local Government. The study utilized the cross sectional and correlation designs. Data was collected from 70 respondents. Data was presented using frequency distribution tables. At the bivariate level, a Pearson correlation matrix was conducted to ascertain the effect between the predictor variables and the dependent variable. A linear regression model was used to fit the data. Research findings from the regression model show that transparency (R=.463**, P<0.001), competition ((R=.219, P<0.001) and nondiscrimination (R=.493**, P<0.001) have a positive significance on the service delivery in Rubanda district local government. Conclusions were drawn that competitions in procurement, transparency and non-discrimination in procurement have a positive significant effect on end user satisfaction. The study recommended that since there is a significant relationship between best procurement practices and public sector performance, the government and its entities should enforce the use of best procurement practices so that the level of compliance with best procurement practices can be raised.
Asiimwe, Medard Katabazi(2023). Public Procurement Practices and End-User Satisfaction in Uganda: A Case of Rubanda District Local Government.Kabale: Kabale University.