Faculty of Economics and Management Sciences (FEMS)

Permanent URI for this collection

http://hdl.handle.net/20.500.12493/318

Browse

Now showing 1 - 20 of 111

Restricted
Accounting Information and Financial Decision Making in Organizations in Kabale District.
(Kabale University, 2024) Taritureka, Nobert
The study examined the role of accounting information in financial decision-making within organizations in Kabale District, guided by three objectives: to assess the impact of transaction processing systems on organizational decision-making, to evaluate the influence of decision support systems on decision-making, and to explore the relationship between information systems and decision-making in these organizations. A sample of 80 respondents participated in the research, which employed both qualitative and quantitative approaches. Data collection methods included interviews and questionnaires. The findings revealed that information systems, particularly transaction processing systems, significantly enhance decision-making by efficiently managing a large number of operations simultaneously. The study recommended that organizations invest in improving the functionality of transaction processing systems through increased funding and better management, as this would enhance cost management and overall decision-making efficiency. The study concluded that all objectives were successfully addressed. The first objective demonstrated that transaction processing systems play a vital role in decision-making. Proper utilization of these systems is likely to improve cost management practices within financial institutions, thereby contributing to better financial decision-making processes.
Restricted
Agricultural Development and Economic Growth in Uganda: A Case Study of Rukiga District.
(Kabale University, 2024) Ayebare, Joel
The study explored the link between agricultural development and economic growth in Uganda, focusing on the Rukiga District. Using a case study research design, data was gathered through interviews and questionnaires. The findings highlighted that agricultural development contributes to economic growth through employment and income generation, poverty reduction, increased export earnings, rural development, infrastructure improvements, and market integration and value chain development. The study recommended encouraging farmers to diversify their crops to include drought-resistant varieties and alternative crops suited to the local climate and soil conditions. It also suggested promoting the cultivation of drought-tolerant crops like millet, sorghum, and cowpeas, which need less water and are more resilient to irregular rainfall patterns.
Restricted
Analyzing the Effectiveness of Performance Appraisal Systems in Improving Employee Motivation: A Case Study of Kihanga Mparo SACCO in Rukiga District.
(Kabale University, 2024) Barigye, Augustine
The study investigated the effectiveness of performance appraisal systems in improving employee motivation. A case study of Kihanga Mparo Sacco in Rukiga District in Uganda. The study was guided by three objectives which include: identifying various appraisal systems employed by Kihanga Mparo Sacco in Rukiga District, establishing the extent to which the performance appraisal process affects employee motivation in Kihanga Mparo Sacco in Rukiga District, and determining the challenges in appraising employee performance in Kihanga Mparo Sacco in Rukiga District. The researcher adopted a cross-sectional research design method to analyze data. The study revealed that employees and managers jointly set clear, achievable goals that align with SACCO's strategic objectives those clear, measurable objectives are set for each employee at the beginning of the appraisal period. Some respondents to a larger extent showed that when performance appraisals are used to set clear, achievable goals aligned with both individual aspirations and organizational objectives, employees tend to be more motivated. The challenges in appraising employee performance were that bias and subjectivity can lead to unfair appraisals, decreasing employee morale and trust in the appraisal system. There are also managers and supervisors who may lack proper training in conducting performance appraisals effectively. Inadequately trained appraisers may struggle to provide constructive feedback, set realistic goals, and evaluate performance fairly, reducing the overall effectiveness of the appraisal process. The study concludes that the performance appraisal systems at Kihanga Mparo SACCO in Rukiga District have shown to be effective tools in improving employee motivation. By setting clear goals, providing constructive feedback, recognizing achievements, and ensuring fairness, these systems contribute significantly to a motivated and engaged workforce. However, addressing the identified challenges and continuously refining the appraisal process will further enhance its effectiveness. The study recommends that there is a need to perform a thorough review of the current appraisal systems in place by engaging HR professionals to document all appraisal methods currently used. A detailed inventory of appraisal systems, including performance appraisals, 360-degree feedback, management by objectives (MBO), key performance indicators (KPIs), balanced scorecards, and peer reviews
Open Access
Assessing the Impact of Small-Scale Firms on Household Welfare in Uganda: A Case Study of Muhanga Town Council in Rukiga District.
(Kabale University, 2022) Kukundakwe, Danise
The industrial sector in Uganda is characterized by small-scale and large-scale manufacturing and processing small-scale firms where fewer often are foreign-owned. However, in Uganda, despite small-scale firms being a key vehicle for economic success, having the potential to provide employment opportunities to the millions of unemployed people and having the capacity to contribute to Gross Domestic Product (GDP) as well as poverty reduction to improve on household welfare, still the house bold welfare people have not been realized. It has been revealed that three out of five small-scale firms in Uganda fail within the first two years of operation and those that continue 80 percent fail before the fifth year. Small-scale firms including those of MMuhanga town council in Rkiga district have issues like inadequate skills among the business operators, inadequate capital, and high taxes, which affect their success and profitability and hinder their ability to contribute effectively to the sustainable growth and development of the businesses and improvement of household welfare. This situation prompted the researcher to carry out a study on the impact of small-scale firms on household welfare in Uganda a case study of Muhanga Town Council in Rukiga district. The purpose of the study was to assess the impact of small-scale firms on household we! fare in Uganda a case study of Muhanga Town Council in Rukiga district.
Restricted
Assessing the Impact of Social Media Usage and Performance of the Selected Small and Medium Businesses in Ntungamo District.
(Kabale University, 2024) Nyamwija, Bonitah
The study assessed the impact of social media usage and performance of the selected small and medium businesses in the Ntungamo district. The study was guided by the following objectives; to evaluate whether small business‟ owner-managers” in the Ntungamo district find any importance of social media in their businesses, to determine the performance of small businesses in the Ntungamo district after adaptation of social media compared to the one without social media and to find the challenges encountered when small business owner-managers in Ntungamo district use social media in their business in Ntungamo district The study adopted a descriptive research design comprising of both qualitative and quantitative approaches. The study included different retail shop owners such as; clothing, cosmetics, electronic accessories, make-up services, home appliances, and food stuffs. Furthermore, some other members that added to the population were the customers who engaged in business exchange with the small businesses through social media. The researcher used a sample size of 30 respondents. The study was based on questionnaires and interviews. The collected data was analyzed manually using tallies and the responses of the subjects were then categorized in frequency counts and score tables with varying percentages calculated and later tabulation method was used to present data. The present study examined the impact of social media usage and performance of the selected small and medium businesses in Ntungamo district as a case study. The study revealed several importance of social media in their respective businesses which included; brand awareness and visibility, customer engagement and relationship building, targeted marketing and advertising, content distribution and promotion, and reputation Management. The study further revealed the impact of social media on the performance of small-scale and medium businesses which the effects included; increased brand awareness, customer engagement and relationship building, opportunities for collaboration and partnerships, targeted marketing and advertising, and cost-effective marketing channels in the Ntungamo district. The study findings further assessed the challenges encountered when small business owner-managers in the Ntungamo district use social media in their business and these included time constraints, limited expertise, Negative feedback and online reputation management, and keeping up with algorithm changes. Based on the challenges, the study findings further examined the solutions to the challenges and these were; Monitoring social media channels regularly and responding promptly and professionally to customer feedback, whether positive or negative, Investing in social media training,g and Prioritizing social media management in the study area.
Restricted
Assessing the Role of Electronic Banking on Performance of Micro Financial Institutions: A Case Study of Pride Micro Finance Limited Kabale District.
(Kabale University, 2022) Twagirayesu, Bertin
The study was conducted to examine the role of electronic banking on the performance of micro-financial institutions A case study of pride Microfinance limited Kabale district the specific objectives were to analyze the importance of electronic banking methods ll1 micro finance institutions, to examine the types of electronic banking methods adopted in microfinance towards their performance and to find out the relationship between electronic banking on performance of micro-financial institutions. The study used a descriptive research design in which both qualitative and quantitative techniques were used to collect and analyze numerical data. The study population constituted of 65 respondents. A sample size of 56 respondents was selected using purposive and simple random sampling techniques. The study found that The study findings on the importance of electronic banking methods in microfinance institutions. the results were obtained from; a digital signature for security. convenience way of operating banking transactions, faster transfer, reliability, and time factor. the study went ahead to find the types of electronic banking methods adopted in microfinance towards their performance and the responses were obtained from mobile/SMS banking. electronic funds transfers. self Service (PC) banking, POS Banking (Credit and Debit cards), internet banking, and an automated teller machine the study findings on the relationship between electronic banking on the performance of microfinance institutions, the results revealed that there is a very high positive significant relationship between electronic banking on the performance of microfinance institutions that is 0.853 significant at 0.0I level of a two-tailed test with 50 degrees of freedom. It was concluded that electronic banking is of great importance in microfinance institutions. The study recommended that there should be awareness among the Microfinance members about the information and communication infrastructure available to enable them to know how they are used to achieve their objectives, the systems used in banking should be in good working conditions and trustable to enable the members use them effectively and there should be constant system check up to avoid systems failures which would disrupt the use of the system in banking operations by the Microfinance clients.
Open Access
Auditing and Performance of Micro Finance Institutions: A Case Study of Rukiga SACCO Kabale Branch.
(Kabale University, 2024) Niwamanya, Sarah
The study examined auditing and performance of Micro Finance Institutions a case study of Rukiga SACCO Kabale branch. The objectives of the study were; to identify internal audit systems used at Rukiga Micro Finance Institution, to discuss the ways and means of improving internal Audit Systems to improve performance in Micro Finance Institutions, and to examine the relationship between auditing and performance of Micro Finance Institutions. A descriptive research design was used and data was collected using interviews and questionnaires. The study results on the internal audit systems used at Rukiga Micro Finance Institution, the highest number of respondents mentioned compliance monitoring while the lowest number of respondents mentioned special investigations audit. The study findings on the ways and means of improving internal audit systems to improve performance in Micro Finance Institutions, the highest number of respondents mentioned reporting by drafting the audit report during the reporting phase while the least number of respondents mentioned ensuring that recommendations have been implemented. The study findings on the relationship between auditing and the performance of Micro Finance Institutions, the highest number of respondents mentioned that effective auditing helps identify and assess risks within MFIs, such as credit risk, operational risk, and compliance risk and the least number of respondents mentioned that auditing helps identify inefficiencies in the operations of MFIs, such as wasteful spending, fraud, or ineffective internal controls. The study recommended that there should be ensuring that all internal policies, procedures, and audit findings are well-documented and accessible to relevant staff and maintain an organized repository for audit-related documents to facilitate easy reference.
Restricted
Budgeting and Performance of Financial Institutions: A Case Study of Lyamujungu SACCO in Kabale Municipality.
(Kabale University, 2022) Arinaitwe, Yosam
The study aimed at the relationship between budgeting and the performance of financial institutions. A case study of Lyamujungu Sacco in Kabale Municipality. Objectives guided the study, namely: to assess the effect of budgeting on resource allocation in microfinance institutions, to examine the effect of budgeting on profitability of microfinance institutions, and to assess the effect of budgeting on planning and control in microfinance institutions in Uganda. The researcher adopted a descriptive status research design to collect qualitative and quantitative data from 30 respondents. Data collection was done using questionnaires, and a documentary checklist, and analysis was done. Results indicate that budgeting estimates, as realistic as possible, the cost of completing the objectives of the organization. Some respondents showed that budgeting helps in the expression of organizations' policies especially on how to acquire assets for the success of organizations, budgeting provides a means to monitor the project's financial activities over the life of the organization in that the budgeting process the SACCO has failed to monitor the performance of their clients hence affecting the performance of the financial institution. Budget in terms of revenues gives a bottom line for revenues to be met. Some respondents showed that budgeting enables projects to acquire extra money, and respondents gave their opinions that all budgetary control is a proven management tool. Some respondents showed that budgeting in business organizations is formally associated with the advent of industrial capitalism. The study concludes that there is a role played by budgeting in the performance of Lyamujungu Sacco the findings showed that Lyamujungu Sacco practiced budgeting on whatever transaction they were making, it was therefore concluded that improved communication, budgeting, financial control of inputs, planning, and coordination were the roles played by budgeting, increased profits, reduces wastage of resources, were the other roles played by budgeting in MFis. The study recommends that the employees should be encouraged to participate in the formulation of the budget so as to ensure participatory management that reduces resistance from employees. All the employees should be sensitized on the importance of budget in the organization so as to reduce the conflict between the organizations' interests and stakeholders.
Restricted
Budgeting Practices and Performance of Town Councils in Uganda: A Case Study of Muhanga Town Council.
(Kabale University, 2024) Kembabazi, Primah
The study assessed the effect of budgeting practices on the performance of town councils using Muhanga town council as the case study. The objectives of the study were; to assess the effect of zero-based budgets on performance, to examine the effect of rolling budgets and forecasts on performance, and to establish the effect of activity-based budgets on the performance of the Muhanga town council. The study used a descriptive research design and a sample size of 70 respondents was used for the study. Data was collected using questionnaires, interviews, and focus group discussions. The study findings on the effect of zero-based budgeting on performance were; Zero-based budgeting is budgeting from scratch which affects performance, Zero-based budgeting is more helpful to operational managers in their activities, and Zero-based budget in starts with lower-level managers which helps them to perform. The study findings on the effect of rolling budgets and forecasts on performance were; that forecasts are used to predict the future and encourage municipal performance, rolling forecasts have a fixed time frame which leads to the performance of the municipal council and rolling forecasts manage the weaknesses of traditional budgeting hence performance of the organization. The study findings on the effect of activity-based budgeting on the performance of Muhanga town council were; Through activity-based budgeting valuable activities are identified, Resource needs are easily identified using activity-based budgeting and activity-based budgeting reduces bureaucracy and time needed in traditional budgeting. The study recommended that zero-based budgets should be the only one to use at Muhanga town council without wasting time on other types since they rotate through all the levels of the organization and enhance service delivery, all heads of departments at Muhanga town council should get involved in budget execution in enhancing the overall budget implementation and the budgeting systems of Muhanga town council need to be supported in order to ensure prudent management of funds by use of better budgeting management practices to provide timely and quality service delivery. Further study can be conducted on public finance management practices and the performance of Municipal councils in Uganda and the effect of corruption and favoritism on the performance of Municipal councils in Uganda.
Restricted
Cash Management and Performance Small Scale Business in Mbarara City: A Case Study of Central Market.
(Kabale University, 2024) Nasasira, Naome
The study was about the impact of cash management on the performance of small-scale businesses using Mbarara Central Market as a case study. The study addressed the following objectives which included examining the impact of cash management policies on the performance of small-scale businesses, finding out the levels of performance of small-scale businesses, and establishing the relationship between cash management and the performance of small-scale businesses. In chapter two, the existing literature levels on the impact of cash management on the performance of small-scale industries were covered. In chapter three, the researcher described research design, research procedures, methods and data analysis, variables, validity and reliability of the data, instruments, and ethical issues in research. In chapter four, the researcher described the bio-data of the respondents, empirical results basing on the objectively objective. The study was guided by research questions and an interview guide which helped to analyze the situation and arrive at the conclusions and recommendations. During the research study, the designs used were descriptive cross-sectional and explanatory research designs simple uniform, and purposive methods were used. The size used was 30 respondents; the primary total was collected by the use of questionnaires and management reports. From the analysis of findings, the study revealed that cash management has a strong effect on the performance of small-scale businesses. The study concluded that small-scale businesses do not keep proper books of accounts, they use simple exercise books to record their transactions which in turn they do not mind keeping appropriately as most of the businesses are sole proprietorships and can by family members not answer to anybody. The study recommends that small-scale business owner should keep records and books of their daily cash receipts and payments. Small-scale business owners should also adopt a culture of ensuring daily cash safety like banking where even interest can be earned. Techniques to speed up cash collections, like discounts on timely payments, should be ensured to avoid too many receivable accounts and bad debts.
Restricted
Cash Management Practices and Financial Growth of Small Medium Businesses in Uganda: A Case Study of Nyakyera Sub-County Ntungamo District.
(Kabale University, 2024) Atuhurire, Darian
The study aimed to investigate the impact of Cash Management Practices on the Financial Growth of small and medium-sized businesses in Uganda, specifically focusing on Nyakyera sub-county, Ntungamo District. The objectives of the study are to optimize liquidity and control cash flows, meet working capital requirements, plan for capital expenditures, and enhance fund efficiency while minimizing costs for businesses in Nyakyera sub-county. The methodology employed was a descriptive and analytical research design using semi-structured questionnaires to gather comprehensive insights into Cash Management Practices and Financial Growth. A sample size of 35 respondents was selected using a stratified sampling method. Data collection involved primary sources through questionnaires designed with Likert scales and secondary sources such as textbooks, internet sources, journals, and newspaper articles. The study revealed that while Cash Management Practices are crucial for the financial growth of small and medium businesses in Nyakyera sub-county, there is a significant gap in their effective implementation. This gap has had a negative impact on these businesses, particularly evidenced by a steady increase in default rates during the specified periods. This increase underscores the need for further investigation into its root causes.
Open Access
Corporate Financing and Risk Management in the Banking Sector in Uganda During and Post Covid-19. Evidence from Kabale District
(International Journal of Finance and Accounting, 2023-08-08) Semusu, Alex; Byamukama , Eliab Mpora
The study examined the effects of corporate financing and risk management in the banking sector in East Africa during and Post Covid-19 tapping on evidence from the Kabale district in Uganda. It was guided by specific objectives, the effect of Bonds on risk management in the banking sector during and post COVID-19, the effect of treasury bills on risk management in the banking sector during and post COVID-19, and the effect of debt management on risk management in the banking sector during and post COVID-19. A descriptive research design was adopted in this research. Both primary and secondary data were used in this study. The population of the study was 97 technical staff. Purposive and random sampling techniques were applied in the study. Data was collected from 78 staff of selected commercial banks in the Kabale district using a structured questionnaire. Both correlation and regression analysis were used. The study revealed that the board of directors set strategies on bond issuance and were effectively communicated within the bank in the form of policies and procedures by the top management (M =4.2, SD = 0.34). The findings showed that the bank has set in place principles of short-term crediting (M = 4.6, SD = 0.32). The bank undertakes regular monitoring of the total value of gross daily payments made and received (M = 4.8, SD = 0.18). Involves identification of existing sources of treasury bills as well as treasury bills that may arise from new business products or activities (M = 4.7, SD = 0.30). The average lessons undertaken was (M = 4.3, SD = 0.13). Debt management was also implemented by the banking sector. It was reported that the debt management efforts of the bank were supported by senior Management (M = 4.2, SD = 0.42). It was also revealed that the management efforts of the institution were well communicated to them (M = 4.2, SD = 0.18). There is a need to set up strong structures for the management of corporate financing in order to enhance risk management in the banking sector.
Restricted
Credit Management Policy and Loan Recovery in Micro Finance Institutions in Kabale Municipality: A Case Study of Unique SACCO, Kabale Municipality.
(Kabale University, 2022) Muheirwe, Syria
The study was about the effect of credit management policy on loan recovery in microfinance institution in Uganda. A case study of Unique Sacco in Kabale Municipality. The study was guided by three objectives which were: to establish credit management policies applied by Unique Sacco Kabale municipality, to determine the rate of loan recovery at Unique Sacco Kabale municipality, to establish the relationship between credit management policy and loan recovery at Unique Sacco Kabale municipality. A targeted population of 50 respondents was considered for the study. These included top management, cashiers, loan officers, clients, and accountants. Both simple random and purposive sampling techniques were used in identifying the study sample size. The methods that were used in data collection included questionnaires, observation, and interviews. Data collected was edited, coded, entered into a computer, and analyzed with Excel, a Microsoft statistical package, the results were presented in tables. Based on results from the study, 100% of the respondents agreed that there are various credit management policies applied by Unique Sacco and these include credit terms that involve both the length of the credit period and discount rate, the loan amount recommended by credit officer, and collateral security. The study findings revealed the rate of loan recovery in microfinance institutions in Uganda's profitability ratio, efficiency ratios, outstanding loans, and real annual average growth rate of loans. From objective three, it was found out as indicated by the respondents from Unique Sacco that there is a relationship between customer credit management policies and loan recovery and these are good credit management provides the institution with reasonable and adequate returns on loans, and borrowers are given a small amount of money. The researcher concluded that there are various credit management policies applied at Unique Sacco. The majority of the respondents reported credit terms involve both the length of the credit period and the discount rate given, offering a uniform interest rate. The study findings further recommend that unique Sacco should redesign its credit policy so as to make credit management more effective to reduce loan losses and write-offs.
Restricted
Credit Policy and Loan Recovery Among SACCOs In Kabale Municipality: A Case Study of Lyamujungu SACCO Kabale Municipality.
(Kabale University, 2024) Atuheire, Dickson
The study assessed the effect of credit management policy on loan recovery in microfinance institutions in Uganda. A case study of Lyamujugu Sacco in Kabale Municipality. The study was guided by three objectives which were: to establish credit management policies applied by Unique Sacco Kabale municipality, to determine the rate of loan recovery at Lyamujugu Sacco Kabale municipality, to establish the relationship between credit management policy and loan recovery at Lyamujugu Sacco Kabale municipality. A targeted population of 50 respondents was considered for the study. These included top management, cashiers, loan officers, clients, and accountants. Both simple random and purposive sampling techniques were used in identifying the study sample size. The methods that were used in data collection included questionnaires, observation, and interviews. Data collected was edited, coded, entered into the computer, and analyzed with Excel, a Microsoft statistical package, the results were presented in tables. Based on results from the study, 100% of the respondents agreed that there are various credit management policies applied by unique Sacco and these include credit terms that involve both the length of credit period and discount rate, the loan amount recommended by the credit officer, and collateral security. The study findings revealed the rate of loan recovery in microfinance institutions in Uganda's profitability ratio, efficiency ratios, outstanding loans, and real annual average growth rate of loans. From objective three, it was found out as indicated by the respondents from Unique Sacco that there is a relationship between customer credit management policies and loan recovery and these are good credit management provide the institution with reasonable and adequate returns on loans, borrowers are given a small amount of money. The researcher concluded that there are various credit management policies applied at Lyamujugu Sacco. The majority of the respondents reported credit terms involve both the length of the credit period and the discount rate given, offering a uniform interest rate. The study findings further recommend that Unique Sacco should redesign its credit policy so as to make credit management more effective to reduce loan losses and write-offs.
Restricted
Credit Policy and Loan Recovery in Microfinance Institutions: A Case Study of Mubuga SACCO Kisoro District.
(Kabale University, 2024) Murekatete, Rebecca
The study assessed the effect of credit policy on loan recovery in microfinance institutions. A case study of Mubuga SACCO Kisoro district. The study was guided by three objectives, which were: to establish credit policies applied by Mubuga SACCO Kisoro district; to find out challenges impacting Mubuga SACCO Kisoro district; and to establish the relationship between credit policy and loan recovery at Mubuga SACCO Kisoro district. A targeted population of 40 respondents was considered for the study. These included top management, cashiers, loan officers, and accountants. Both simple random and purposive sampling techniques were used to identify the study sample size. The methods that were used in data collection included questionnaires. The collected data was edited, coded, entered into a computer, and analyzed with Excel, a Microsoft statistical package. The results were presented in tables. Based on the results of the study, 100% of the respondents agreed that there are various credit policies applied by Mubuga SACCO, and these include credit terms that involve both the length of the credit period and the discount rate, the loan amount recommended by the credit officer, and collateral security. The study findings revealed the challenges impacting Mubuga SACCO in credit policy and loan recovery in microfinance institutions: arrears rate, failure of appraisal of customers were common, loan appraisal policies were not clear, and there was existing collateral security that was inadequate. From objective three, it was found out, as indicated by the respondents from Mubuga SACCO, that there is a relationship between credit policies and loan recovery, and if good credit provides the institution with reasonable and adequate returns on loans, borrowers are given a small amount of money. The researcher concluded that there were various credit policies applied at Mubuga SACCO. The majority of the respondents reported that credit terms involved both the length of the credit period and the discount rate given, offering a uniform interest rate. The study findings further recommend that Mubuga SACCO should redesign its credit policy so as to make credit more effective to reduce loan losses and write-offs.
Restricted
Customer Care and Increased Clientele: A Case Study of Centenary Bank Kabale Branch.
(Kabale University, 2024) Tusiime, Bridget
The main purpose of the study was to investigate the effect of customer care and increased clientele using a case study of Centenary Bank Kabale Branch. The study was guided by the following objectives; to assess the level of increased clientele of Centenary Bank Kabale Branch in Kabale district, to establish the influencing increased clientele at Centenary Bank Kabale Branch and to establish the relationship between customer care and increased clientele at Centenary Bank Kabale Branch. The study adopted a descriptive research design comprising of both qualitative and quantitative approaches. The study consisted of clients, employees, and branch managers. The researcher used a sample size of 30 respondents. The study was based on questionnaires and interviews. The collected data was analyzed manually using tallies and the responses of the subjects were then categorized in frequency counts and score tables with varying percentages calculated and later tabulation method was used to present data. The study concludes that on the theme of the level of increased clientele of Centenary Bank Kabale Branch in Kabale district, the study findings revealed that the main forms of increased clientele in this bank were Referrals and word-of-mouth, Marketing and advertising, Digital channels, and Community engagement. On the theme of the factors influencing increased clientele at Centenary Bank Kabale Branch, it was found that the fact that 50% of respondents highlighted quality customer service indicates that it is the cornerstone of client retention and acquisition. Personalized interactions and efficient problem resolution create a loyal customer base, the 27% response rate for product and service innovation shows that clients value a bank that continually improves and diversifies its offerings. Staying ahead with innovative products can attract a varied clientele looking for tailored financial solutions, with 13% of respondents recognizing marketing and branding, it underscores the need for the bank to maintain a visible and positive public image to attract potential clients, and although only 10%, the emphasis on digital transformation highlights the growing trend towards digital banking solutions. As more clients prefer online and mobile banking, this factor will likely gain more significance. The study recommends that the bank should prioritize the development of its online and mobile banking services, ensuring they are user-friendly and secure and the bank should continue to invest in diverse marketing campaigns.
Restricted
Customer Service and Performance of Commercial Banks: A Case Study of Post Bank Kabale.
(Kabale University, 2024) Dushime, Grace
The study examined the effect of customer service on the performance of commercial banks in a case study of Post Bank Kabale. The objectives of the study were; to determine the contributions of turn-around-time on the performance, to find out the role of product notification on the performance, and to investigate the effect of feedback on the performance of Post Bank. A descriptive research design was used and data was collected using interviews and questionnaires. A study population of 88 people was used and a sample size of 72 respondents was used for the study. From the study findings on the contributions of turn-around-time on performance, the highest number of respondents mentioned that the diverse needs of your clients are a big concern to you and the least number of respondents mentioned that there is a continuous empowerment of your front desk officers in client management skills. From the study findings on the role of product notification on performance, the highest number of respondents mentioned that there are instances where misleading communication is reported in our Services and the lowest number of respondents mentioned that you have reliable channels that reach all your current and new clients. From the study findings on the effect of feedback on performance, the highest number of respondents mentioned that you use customer feedback to monitor and regulate your services and the least number of respondents mentioned that there are continuous efforts injected to identify and track service effectiveness through sharing customer opinions of your services. The study recommended that the bank should develop the capacities of its human resources in the field of public relations and client management as this will generally improve the growth of banks by resolving any queries raised by clients.
Restricted
E-Procurement and Procurement Performance of Central Government Procuring and Disposing Entities in Uganda: A Case Study of Kabale Regional Referral Hospital.
(Kabale University, 2024) Kekitinisa, Privas
The study examined e-procurement and Procurement Performance of Central Government Procuring and Disposing Entities in Uganda: A Case Study of Kabale Regional Referral Hospital. The study was guided by three objectives namely; to establish the level of procurement performance in Kabale Regional Referral Hospital, to determine the level of implementation of e-procurement in Kabale Regional Referral Hospital, to establish the relationship between e-procurement practices and procurement performance practice in Kabale regional referral hospital. The study used a descriptive research design that aimed at generating information after the incident had occurred; the Qualitative approach included the use of interviews. Data was collected using a questionnaire and interview guide, and simple random and purposive sampling methods were used. Both qualitative and quantitative methodologies were used to analyze data as a sample size of 59 respondents was used. The study revealed that the level of procurement performance in Kabale Regional Referral Hospital includes; delays in procurement cycles, strategic Sourcing, performance Measurement, open Contracting, and substandard medical supplies. The study revealed the level of implementation of e-procurement in Kabale Regional Referral Hospital and these included, a lack of thorough cost-benefit analysis and effective communication of e-procurement benefits, mixed perceptions about management support, indicating the need for stronger and more consistent leadership, some suppliers may not be fully prepared for e-procurement, highlighting the need for additional support and training, although the ICT infrastructure is deemed adequate by the majority, there is still room for improvement to ensure seamless e-procurement operations. Lastly, the study revealed that the results indicate that enhancing e-procurement practices leads to improved procurement performance, with the effect being both statistically significant and practically relevant. The strength of the relationship, as indicated by the standardized Beta coefficient, is moderate to strong, implying that efforts to improve e-procurement practices can have a substantial positive impact on procurement performance
Open Access
Economic Background of Undergraduate Students and their Academic Performance at Kabale University.
(Kabale University, 2023) Kyarikunda, Miria
The purpose of the study was to establish the socioeconomic factors in uencing under- graduate students' academic performance in Kabale university in Kabale District. Four research objectives were formulated to guide the study. The rst one was to identify the socioeconomic factors that impact on students' academic performance. The second one was to to assess the impact of parents' education level on the academic performance of their children. The third one was to investigate how the income of parents a ect the academic performance of their children. While the fourth one was to investigate how the occupation of parents a ect the academic performance of their children. The study employed descriptive survey as the research design. Questionnaires were used to solicit in- formation from the students. The target population of the study consisted of students of kabale university mainly from four randomly chosen faculties. The samples were selected using simple random sampling, purposeful sampling and strati ed random sampling. Data from the questionnaires were analysed using Stata software, while data presen- tation was done using tables, bar graph. Data interpretation was done using frequencies, percentages and the Chi square at 2 degrees of freedom. The ndings showed that parental level of education greatly a ects the students' aca- demic performance.The ndings indicate that there is no signi cant in uence of parental level of education on student's academic performance.The ndings indicate that there is no signi cant in uence of parents' occupation level and the students' academic perfor- mance. Based on the ndings and conclusions, the following recommendations were made; Parents of low socio-economic status should be empowered to enable them provide for basic needs for their children. Thus, enhances their academic performance. Parent teacher interactions should be encouraged. By this, students of low socioeco- nomic status will be compensated. Counseling psychologist should be employed to schools to identify, advised and comforted students of low socioeconomic. This will go along way to improve their academic perfor- mance. Thus, enhances their academic performance. Government and educational stakeholders should endeavor to provide students facilities like Libraries, laboratories, so as to improve the students' academic performance. Government need to increase on the fees bursaries to the needy students because major- ity of the parents are not able to pay school tuition on time due to irregular income and poverty. Suggestions on further study are; Similar studies should be carried out using other methods of data collection. A similar study should be carried out on the variables that are not incorporated in the present study. Seminar and workshop should be regularly organized for parents of the e ect of large family size. This will enable them to provide basic education needs for their children.
Restricted
Effect of Customer Care on the Profitability of Selected Business Enterprises in Kabale Municipality Uganda.
(Kabale University, 2024) Niwamanya, Kenneth
The research study mainly focused on examining the effect of customer care on the profitability of selected business enterprises in Kabale municipality-Uganda. The specific objectives were; To identify customer care services available in selected business enterprises in Kabale municipality; to establish whether business enterprises in Kabale municipality are aware of customer care services to offer and to assess how customer care services affects profitability in Kabale municipality. The study adopted a cross-sectional survey design which involved collecting data at a particular point in time that is useful in obtaining facts and perceptions of respondents. The study ample comprised of 124 respondents selected by simple random sampling technique. The sample consisted of 7 business owners/managers, 34 business workers/employees and 83 customers/buyers from selected business enterprises in Kabale municipality. Data was collected using questionnaires to business owners and employees and interview guide to customers/buyers. Data analysis was done using tables frequencies and percentages through qualitative and quantitative analysis hence enabling the researcher to systematically present the findings. The results indicated that generally customer care services were found to have a significant effect on profitability in selected business enterprises in Kabale municipality. The study concluded that the majority of the population in the area are aware of the customer care services and have enjoyed the effects of its use in business enterprises of the area. Therefore the researcher put forward a number of recommendations to act as guidelines for policy makers, implementers and business enterprises in general that business enterprises should always emphasize the use of customer care services as a contributing factor towards profitability of any business enterprise.

Browse

Browsing Faculty of Economics and Management Sciences (FEMS) by Title

Results Per Page

Sort Options