Faculty of Economics and Management Sciences (FEMS)

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Browsing Faculty of Economics and Management Sciences (FEMS) by Author "Ahumuza, Clinton"

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    Customer Care and Sales Volume in Telecommunication Companies: A Case Study of MTN Uganda Mbarara City Center.
    (Kabale University, 2023) Ahumuza, Clinton
    The purpose of the study was to find out the relationship between customer care and the sales volume at MTN Uganda Limited. the study was guided by the following objectives: to assess the customer care strategies used at MTN Uganda Mbarara City Centre; To find out the challenges in customer care services at MTN Uganda Mbarara City Centre; to examine the relationship between customer care and sales volume.