Faculty of Economics and Management Sciences (FEMS)

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  • ItemOpen Access
    Correlating NAADS Agricultural Initiatives in the Tea Sector and the Industrialisation Potential for Community Transformation and Poverty Reduction in South-Western Uganda (2015–2025)
    (East African Journal of Agriculture and Biotechnology, 2025) Mucunguzi, Abel; Nabimanya, Boaz; Mpirirwe, Jedras; Nabaasa, Edgar
    Community transformation and poverty alleviation are central to every country's holistic development agenda as emphasized by the Millennium Development Goals (MDGs, 2000–2015) and the Sustainable Development Goals (SDGs, 2015–2030). Since 1986, Uganda has implemented a range of political, economic, and social interventions aimed at fostering community transformation and poverty reduction. However, these efforts have yielded varying levels of success. Among these initiatives was the enactment of the Poverty Eradication Action Plan (PEAP) in 1997 which led to the establishment of the National Agricultural Advisory Services (NAADS) in 2001. NAADS was designed to be a key instrument for promoting agricultural investment as a means of transforming communities and alleviating poverty given agriculture’s dominance in Uganda’s economy. Although NAADS has recorded considerable achievements in enhancing agricultural production, it has underperformed in promoting agro-processing, an omission that has limited its overall impact (Fiala and Apell, 2017). This study investigated the extent to which opportunities arising from the increased distribution of tea seedlings and the subsequent expansion of tea farming have been leveraged to establish value-addition enterprises, such as green leaf and processed black tea industrial facilities in the Greater Bushenyi districts, one of the primary beneficiaries of NAADS. Employing a descriptive research design and a mixed-methods approach, data were collected from key stakeholders in the agriculture sector at both district and national levels. The findings indicate that the government’s goal of community transformation and poverty alleviation has been hampered by the failure to integrate agro-industrialization into the design and implementation of NAADS. The study concludes that it is only through coordinated, well-financed, and strategically implemented efforts that Uganda can realize the full transformative potential of its tea sector and agriculture more broadly.
  • ItemOpen Access
    Improving Government's Approach to Community Transformation through Agriculture-Driven Initiatives: A Case Study of NAADS in Uganda 2001 - 2025
    (International Journal of Research and Innovation in Social Science (IJRISS), 2025) Mpirirwe, Jedras; Mucunguzi, Abel; Nabimanya, Boaz
    Agriculture remains a cornerstone for economic growth and community transformation, particularly in developing countries like Uganda. This study explores how the government can improve its approach to community transformation through agriculture-driven initiatives, using the National Agricultural Advisory Services (NAADS) as a case study. While NAADS was established to empower farmers through advisory services, input provision, and market linkages, its implementation has faced challenges that have hindered its transformative potential—most notably inadequate infrastructure, limited financing, low levels of industrialization, poor market access, and weak regulatory frameworks. The study employed a descriptive research design using both quantitative and qualitative methods by collecting data from key stakeholders including NAADS officials, district technocrats, and tea factory/SME owners in the Greater Bushenyi region. Findings reveal that neither the government nor the private sector can independently address the multifaceted challenges facing agriculture-based SMEs. A strong consensus among respondents supports a public-private partnership model, where government provides enabling infrastructure and regulatory frameworks, while the private sector contributes capital, innovation, and market access. The study also emphasizes the need for improved access to finance, infrastructure development, and policy enforcement to meet international standards. The study concludes that a harmonized, collaborative approach between the government and private sector is essential for enhancing SME performance, particularly value addition SMEs in the tea sector and achieving longterm community transformation in the tea growing regions of Uganda. These enterprises are critical for improving rural livelihoods through processing, packaging, and marketing of agricultural products such as tea. The study recommends strengthening public-private partnerships, improving access to affordable financing, expanding market linkages, and investing in infrastructure and capacity building. These measures will help unlock the full potential of agriculture-driven initiatives like NAADS, support the growth of value addition SMEs, and foster inclusive and sustainable community transformation.
  • ItemOpen Access
    The Socio-economic Impact of NAADS Agricultural Driven Initiatives in the Tea Sector in South-Western Uganda (2015 -2025)
    (East African Journal of Agriculture and Biotechnology, 2025) Mucunguzi, Abel; Mpirirwe, Jedras; Nabimanya, Boaz
    Since its establishment by the Ugandan government in 2001, the National Agricultural Advisory Services (NAADS) has worked to boost agricultural productivity and enhance livelihoods throughout the nation. The study investigated the socio-economic impact of NAADS’ programs in the tea-growing Greater Bushenyi sub-region of South-Western Uganda. The research evaluated the effect of NAADS support to the tea sector on employment, infrastructure, health, education and economic business development based on survey data and interviews with national and local stakeholders. Emphasis was put on examining how NAADS support led to the development of tea processing industries/SMEs and how such establishments resulted in an employment boost, business development, infrastructure advancement and general community well-being. The study findings have shown that the NAADS agricultural driven initiatives in the tea sector in Greater Bushenyi sub-region of South-western Uganda have greatly contributed to the socio-economic development in many ways including employment of local personnel, road improvement, electric power extension into rural areas, expansion of education and health infrastructure, establishment of new forward and backward economic activities and general improvement of community welfare. However, it was also noted that despite the socio-economic boost as a result of increased tea growing and processing in Greater Bushenyi, a great deal of additional investments and strategic planning is required in order to achieve comprehensive and sustainable socio-economic development from the NAADS agriculture-driven initiatives in the tea sector.
  • ItemOpen Access
    Mediating Effect of Government Policies on Corporate Governance and Financial Performance of Savings And Credit Cooperative Societies in Uganda
    (International Journal of Business and Social Science, 2025) Kyabarongo, Benon; Agaba, Moses; Rugasira, Jack
    The purpose of this study was to investigate the effect of corporate governance on financial performance of SACCOs in Kiruhura District,Uganda and the specific objectives were; To examine the effect of board accountability on financial performance of selected SACCOs in Kiruhura District, In this study, a cross-sectional survey research design was employed, adopting quantitative and qualitative approaches research approaches. A total population of 342 people were used at a confidence level of 95% or error of 0.05 and the sample size was 184 respondents who involved the staff and members taken from the six SACCOs registered in Kiruhura districts, Uganda as of January 2023. the structural relationships between the variables in the suggested conceptual model were tested and examined using structural equation modeling (SEM). Jaffrey’s Amazing Statistical Program (JASP) version 0.17.2.0 was used to implement SEM.The findings of the study were: The effect of board accountability (BAC) on financial performance was found to have a negative effect. Board risk management was found to have a significant positive influence on financial management of savings and credit co-operative societies (SACCOs). Board assurance was found to have a significant positive influence on financial management of savings and credit co-operative societies (SACCOs).
  • ItemOpen Access
    Internal Control Systems And Cash Flow Management In Commercial Banks In Rwanda.
    (Asean International Journal of Business, 2025) Wandira, Ronald; Moses, Agaba; Rugasira, Jack
    The study aimed to explore whether internal control practices, such as the control environment, control activities, and risk assessment, can address cash flow management challenges at the Bank of Kigali branches in Gasabo District. A cross-sectional survey design was utilized to collect data from Bank of Kigali branches in Gasabo District and Descriptive statistics was used to present the characteristics of the bank's internal control systems as well as cash flow management indicators. A correlational research methodology was employed to describe and measure the degree of association between internal control systems and cash flow management practices. The analysis of the correlation between cash flow management practices and control activities reveals a robust and statistically significant positive relationship. The significant positive impact of risk assessment, as indicated by its unstandardized coefficient of 0.597 and standardized coefficient (Beta) of 0.491, underscores the importance of robust risk assessment procedures. Keywords: Internal Control Systems, Cash Flow Management, Commercial Banks, Rwanda.
  • ItemOpen Access
    Human Resources Compensation and Employee Retention in Local Government in Uganda case of Kabale District
    (International Journal of Management and Digital Business, 2025) Agaba, Moses; Turyasingura, John Bosco; Rugasira, Jack
    This study examined the effect of human resource compensation on employee retention in Local Governments in Uganda case of Kabale District. The objective of the study was to determine the effect of human resources compensation on employee retention in local government in Uganda case of Kabale District. A case study research design was used considering utilizing both quantitative and qualitative approaches. The study targeted 134 participants but 119 managed to respond back and these included 117 who filled the questionnaire and 02 who were interviewed. The study findings revealed that there was a positive and significant relationship between compensation and employee retention at (r = .430**, P=0.00 <0.01) and compensation and benefits positively and significantly predicted employee retention at KDLG at (Beta =.567, p=.000 <0.05). The study recommended that it’s crucial for KDLG to reevaluate their retention strategies, focusing on enhancing job satisfaction, professional development opportunities, and overall workplace conditions to mitigate turnover and ensure the retention of valuable talent. There is need for providing competitive salaries, ensuring all employees are on payroll, offering comprehensive workplace allowances and recognition programs, and equitably distributing work benefits across employees at all levels.
  • ItemOpen Access
    Exploring the effect of digital finance on financial inclusion in Uganda, a reflection from Lira City
    (Journal of Electronic Business & Digital Economics, 2025) Eton, Marus; Mwosi, Fabian; Amandu, Ishaq Yassin; Ocan, Johnson; Ogwel, Bernard Patrick
    Purpose – The study aims to discuss financial inclusion (FI) as a facilitator of digital financing with intension of solving challenges relating to financial exclusion. Design/methodology/approach – Both descriptive and correlation research designs were used to understand the nexus between digital finance (DF) and FI. The study collected data from 300 respondents, which included vendors and dealers in agricultural produce, who were selected purposively and randomly. Findings – The study found a significant contribution of DF to FI and the variations in FI due to mobile money (MM) and Internet banking are significant. MM and smartphones are very often used in performing commercial transactions due to easy accessibility compared to ATMs, the Internet and agent banking, which is always restricted. Research limitations/implications – The study only focused on how DF platform affects financial inclusiveness in Lira City and did not explore other financial services. Social implications – The quickest and widest adoption of MM by rural communities is mostly a factor of user-friendliness, which seem to be lacking in other bank applications or products. Originality/value – The study offers a significant insight on challenges related to the financial inclusiveness, which is a global concern by many economies.
  • ItemOpen Access
    The effects of financial distress on financial performance: An empirical analysis of SMEs in Sheema, Buhweju, Rubirizi, and Bushenyi districts
    (African Journal of Business Management, 2025-01) Mpora, Eliab Byamukama; Bwengye, Anny Katabaazi; Atukunda, Emilly; Ngirababo, Rwusira Dan
    This study investigated the impact of financial distress on the performance of small and medium enterprises (SMEs) in Sheema, Buhweju, Rubirizi, and Bushenyi Districts, Uganda. Specifically, it examined the effects of excessive debt, inadequate capital, poor management practices, unwise expansion, intense competition, litigation, and unfavorable contracts on SMEs. Financial distress, if left unchecked, can lead to bank failures and severely harm the economy, emphasizing the need for close monitoring. This study aimed to determine the relationship between financial distress and SME performance. A descriptive research design was adopted, involving in-depth analysis of data collected from 180 respondents across the four districts. The findings revealed a significant negative correlation between financial distress and SME performance. As financial strain increased, financial performance declined, and vice versa. The study recommends that SMEs leverage technology to manage their financial records, ensuring ease of auditing and access to credit. Additionally, SMEs should employ skilled accountants for bookkeeping to enhance the quality of their financial records.
  • ItemOpen Access
    Examining the Effect of Tax Reforms on Revenue Collection Performance in Uganda:
    (International Journal of Research in Sociology and Anthropology (IJRSA), 2025) Turyaheebwa, Paul; Kaaya, Siraje; Turyahebwa, Abanis; Sunday, Arthur
    This study examines the effect of tax reforms on revenue collection performance in Uganda, with a focus on the mediating role of e-tax innovation in tax administration. The research employs a quantitative approach, utilizing a cross-sectional survey design to collect data from 350 active taxpayers across various industries in the Greater Mbarara region. The study investigates the impact of tax reforms, including VAT reforms, presumptive tax regimes, and technological innovations in tax administration, on revenue collection performance. Structural Equation Modeling (SEM) was used to analyze the relationships between tax reforms and revenue collection performance. The findings reveal a positive and statistically significant relationship between tax reforms and revenue collection performance (β = 0.303, Z-value = 4.801, p < 0.001). The study also highlights the importance of e-tax innovation as a mediating factor in this relationship. The research contributes to the understanding of tax reform effectiveness in developing countries, emphasizing the role of fairness perceptions, tax education, and technological advancements in improving tax compliance and revenue collection. The findings suggest that a comprehensive approach integrating these factors is crucial for enhancing Uganda's tax system efficiency and effectiveness. This study provides valuable insights for policymakers and tax administrators in Uganda and similar developing countries, offering recommendations for improving tax reform strategies and implementation to boost revenue collection performance.
  • ItemOpen Access
    The effects of tax administration on revenue collection in Uganda:
    (Kabale University, 2024) Turyaheebwa, Paul; Kaaya, Siraje; Turyahebwa, Abanis; Sunday, Arthur
    This research examines the impact of tax administration, with a focus on the self assessment system (SAS), on revenue collection in Uganda. Utilizing data collected from 350 commercial enterprises through questionnaires, the study employs AMOS PLS-SEM for data analysis. The findings reveal that the SAS significantly enhances revenue collection by empowering taxpayers to self-report and calculate their tax liabilities, contingent upon adequate tax knowledge and awareness. The study also identifies government spending and tax collection methods as positive moderators in the relationship between SAS and revenue collection, highlighting the importance of government efficiency and transparency in fostering tax compliance. Despite the positive impact of compliance audits on revenue performance, the effectiveness of tax audits varies across different contexts, necessitating tailored approaches. The research concludes that a comprehensive strategy integrating tax education, transparent government spending, and strategic compliance audits is essential for optimizing revenue collection and supporting sustainable economic development in Uganda. Future research should explore the long-term effects of these interventions and consider the role of digitalization and socio-cultural factors in shaping tax compliance behavior.
  • ItemOpen Access
    Foreign Direct Investment and Environmental Challenges: A Case Study of Uganda With Analytical Perspective.
    (Kabale University, 2024) Byanyima, Faustino; Mayanja, Edison; Kadengye, Damazo T.; Arineitwe, Shine; Mijwil, Maad M.; Gaballa, Moustafa; Cherakkara, Veedu Rajeev; Turyasingura, Benson
    This chapter examines the connection between foreign direct investment (FDI) and environmental degradation in Uganda from 1990 to 2022. It includes control variables such as GDP growth, trade openness, urbanization, industrialization, and agricultural activity, utilizing data from the World Bank's World Development Indicators. Using the Autoregressive Distributed Lag (ARDL) model to tackle endogeneity, the study finds a significant long-term non-linear relationship between FDI and CO2 emissions, aligning with the Environmental Kuznets Curve (EKC) hypothesis. The results indicate an inverse U-shaped relationship, where carbon emissions initially increase with FDI before declining over time. The research highlights the influence of GDP growth, urbanization, agriculture, and industrialization on environmental outcomes. The findings stress the need for policymakers to balance attracting FDI with maintaining environmental sustainability, supporting the pollution haven theory in Uganda.
  • ItemOpen Access
    Optimal Control Harmony: Navigating Deterministic and Stochastic Realms with a Two-Strain Model Using Pontryagin’s Maximum Principle.
    (Kabale University, 2024) Kayanja, Andrew; Abola, Benard; Kikawa, Cliff R.; Oyo, Benedict; Ssematima, Amos
    In this paper, we study optimal control solutions using a two-strain SARS-CoV-2 deterministic epidemic model characterized by standard incidence, alongside a two-strain stochastic model incorporating a random transmission rate. We present proofs demonstrating the existence, uniqueness, and boundedness of a positive solution for any positive initial value for both models. An algorithm for simulating the ensemble average optimal control solution is introduced and it realism is compared to both stochastic and deterministic solutions. Additionally, we include graphical representations to illustrate the dynamics and outcomes of our models. Our findings suggest that ensemble average optimal control simulations may offer enhanced visualization and realism compared to both stochastic and deterministic solutions.
  • ItemOpen Access
    Opportunity Recognition Competence of Women Entrepreneurs and Its Effect on Performance of Women Owned Enterprises in Uganda.
    (Kabale University, 2024) Murezi, Caroline Masiko; Agaba, Moses; Kikawa, Richard Cliff; Kaaya, Siraje
    In Uganda, women have found alternative forms of employment through entrepreneurship, though research indicates that males tend to dominate in the field of entrepreneurship. However, women can succeed in entrepreneurship if they have the right information, abilities, resources, and encouragement. This study sought to provide deeper insights on opportunity recognition as a competence that influences the performance of female-led/owned enterprises. It concentrates on women’s ability to recognize entrepreneurial opportunities, and how this impact on the performance of women-owned/led enterprises. This study presented a conceptual model predicting the performance of women entrepreneurs, building on the body of literature already available in the fields of women entrepreneurship, and opportunity recognition of women entrepreneurs. The article concluded with significant theoretical and practical research implications and offers avenues for future research.
  • ItemOpen Access
    Business partnership, women empowerment and support to women living with HIV/AIDS in Kabale, Uganda.
    (Kabale University, 2024) Mwosi, Fabian; Eton, Marus; Aluonzi, Burani; Olupot, Simon Peter; Alia, Richard
    Purpose: This investigation stemmed from the need to support women living with HIV/AIDS using community approaches of business partnerships and women empowerment as opposed to government-private sector-led support. Research Methodology: This study adopted systematic sampling techniques for data collection from 123 women living with HIV/AIDS from a designated health center in Kabale Municipality. Women taking ARVs were identified from the points where they were collecting their ARVs and were given questionnaires after consenting to participate in the study. Results: Women empowerment increased decision-making power, while business partnerships decreased dependence on male partners. Women empowerment increases support for women living with HIV/AIDS compared with business partnerships. Business partnerships, as observed in this study, draw weak relationships from many women living with HIV/AIDS. Women empowerment programs that cut across all age groups are effective in supporting vulnerable women living with HIV/AIDS. Limitations: This study encountered the challenge of interfacing with the respondents since the information was collected by those in charge of the drug distribution center but not the researchers and this affected in-depth investigations. Women accessing HIV/AIDS do not want to be identified because of stigma within the community. Contributions: From a public health perspective, designers of intervention programs to support women living with HIV/AIDS should consider inclusiveness in design, driven by age categorizations. Designers of intervention programs to support women living with HIV/AIDS should target business partnerships among low-income earners to reduce vulnerability.
  • ItemOpen Access
    Effect of Board Accountability on Financial Performance of Selected SACCOs in Kiruhura District, Uganda.
    (Kabale University, 2024) Kyabarongo, Benon; Agaba, Moses; Byamukama, Eliab Mpora; Sunday, Arthur; Sekiwu, Denis
    Board accountability and Financial Performance are significant concepts among SACCOs in Uganda due to their involvement in the financial intermediation process. In spite of the several interventions by Bank Uganda, a number of banks and other financial institutions have failed to operate forcing the regulators to intervene to ensure sanity in the financial system. The purpose of this study was to investigate the effect of corporate governance on the financial performance of SACCOs in Kiruhura District, Uganda and the specific objective was; To examine the effect of board accountability on the financial performance of selected SACCOs in Kiruhura District, In this study, a cross-sectional survey research design was employed, adopting quantitative and qualitative approaches research approaches. A total population of 342 people was used at a confidence level of 95% or an error of 0.05 and the sample size was 184 respondents who involved the staff and members taken from the six SACCOs registered in Kiruhura district, Uganda as of January 2023. The obtained data for analysis was divided into two phases. First, descriptive statistics on the respondents and the preliminary data analysis were performed using SPSS version 20.0. These statistics included multicollinearity, mean and standard deviation, outliers and extreme values, and missing values and in the second phase, the structural relationships between the variables in the suggested conceptual model were tested and examined using structural equation modeling (SEM). Jaffrey’s Amazing Statistical Program (JASP) version 0.17.2.0 was used to implement SEM. The findings of the study were: The effect of board accountability (BAC) on financial performance was found to have a negative effect ( = -0.908), implying that the data failed to support the direct relationship between BAC and FiP, thus not supporting H01, Therefore the study concludes that SACCOS will do less well financially the more stakeholders. The study recommends that the board of directors should be more effective in ensuring that they communicate the decisions clearly and appropriately so that SACCO maximizes shareholders' wealth. SACCO should seek the best strategies for communicating and sharing accountability feedback with SACCO members to generate maximum benefits for everyone
  • ItemOpen Access
    Financial Accountability and Service Delivery In Kabale District Uganda.
    (Kabale University, 2024) Biryomumisho, Fadison; Turyasingura, John Bosco; Agaba, Moses; Kabagambe, Jess Davi
    This research was conducted in Kabale District Local Government to examine the effect of financial accountability on service delivery. The predictor variables under study were funds disbursement, auditing process, and record-keeping systems, while service delivery was the outcome variable. The study followed a cross-sectional survey. Data from 86 respondents was collected and analyzed quantitatively, complemented with qualitative analysis. Since descriptive analysis entailed a description of a single variable and its attributes, frequency tables were used to present the data. At the bivariate level, a Pearson correlation matrix was conducted to ascertain the relationships between the predictor variables and the dependent variable. A linear regression model was used to fit the data. Research findings from the regression model show that funds disbursement(R=862), Auditing process (R=656 and records-keeping systems(R=899) have a positive significance on the service delivery of Kabale District local government. The main conclusion drawn from this research is that funds disbursement, auditing process, and record-keeping systems have a significant effect on service delivery. The study therefore recommends that there is a need to put more effort into funds disbursement, auditing process, and record-keeping systems for determinations of making service delivery sustainable at Kabale District Local Government.
  • ItemOpen Access
    The Effect of Board Risk Management on Financial Performance of Selected Saccos in Kiruhura District, Uganda.
    (Kabale University, 2024) Kyabarong, Benon; Agaba, Moses; Munyabonera, Francisis; Byamukama, Eliab Mpora; Kikawa, Cliff; Ahabwe, Oliver
    Corporate risk management and important ideas among Sacco’s in Uganda are board risk management and financial performance. The study's general objective was to determine the effect of board risk management affected the financial results of particular SACCOS in the Kiruhura District. This study used a cross-sectional survey research design using a quantitative research methodology. The sample size consisted of 184 respondents, staff, and members from the six Sacco’s registered in the Kiruhura area of Uganda as of January 2023. A total population of 342 persons was used at a confidence level of 95% or an error of 0.05. Two stages separated the data that was collected for analysis. First, SPSS version 20.0 was used to conduct the preliminary data analysis and descriptive statistics on the respondents. In the second phase, structural equation modeling (SEM) was used to evaluate and investigate the structural relationships between the variables in the proposed conceptual model. These statistics included multicollinearity, mean and standard deviation, outliers and extreme values, and missing data. SEM was implemented using Jaffrey's Amazing Statistical Program (JASP) version 0.17.2.0. The study's conclusions were: The financial performance of savings and credit co-operative societies (Sacco’s) in Uganda was found to be significantly positively impacted by board risk management (BRM) (=1.322**), boosting Ha, The study concludes that SACCOs would experience greater financial gains or better financial performance if they are more stringent about the processes they follow to review their risk profile and the policies they put in place. The study recommends that; Sacco’s risk management committees of the board should be very effective in influencing the corporate risk management practices adopted within the SACCOs and that SACCOs should improve on the levels of BRM to achieve favorable financial results by applying careful attention to governmental regulations, rules and policies.
  • ItemOpen Access
    Economic Growth and Foreign Direct Investment in Africa: The Mediating Role of State Fragility and Natural Resources.
    (Kabale University, 2024) Barugahara, Florence; Munyambonera, Ezra
    Using data from 43 African countries from 2000-2018, the study employed the Dynamic System GMM approach to examine the moderating effect of state fragility and natural resources on the FDI–economic growth nexus. The study found that FDI does not affect Africa's economic growth directly or indirectly after interacting with FDI with state fragility and natural resources. The insignificant impact of FDI on economic growth in Africa may be because for FDI to promote economic growth, some necessary factors, such as institutional development and the state of the economy, must be developed to a certain level high enough for the effect to be experienced. Given that African countries are fragile with low levels of institutional development, the FDI growth nexus is insignificant. The study recommends that African countries establish stable economies and develop their institutions to benefit from FDI inflows.
  • ItemOpen Access
    Customer Loyalty and Firm Performance: An In-depth Analysis of the Edible Oils Manufacturing Firms.
    (Kabale University, 2024) Mwazuna, Alice Ngele; Tibbs, Charles Yugi; Museve, Elijah; Asiimwe, Judith Bijurenda
    The study sought to analyze the effect of customer loyalty on the performance of edible oil manufacturing firms in Kenya. The constructs of customer loyalty included: repurchase, positive word of mouth, recommendations, and commitment to the brand while firm performance was measured using sales volume. The study adopted a causal research design and was underpinned by the customer loyalty business model. The target population was 535,840 which included 104 employees from the marketing departments of the three firms and 535,736 households from the middle-class estates in Nairobi the Yamane 1967 formula was used to get a sample size of 504 respondents and data was collected using a structured questionnaire and document analysis guide. Data was analyzed using descriptive statistics, linear regression, and correlation analysis and results were presented using tables. The findings revealed a positive and significant effect of customer loyalty on firm performance. The study concluded that all the aspects of Customer Loyalty as depicted by repurchase, positive word of mouth, recommendation, and commitment to the brand had a positive and significant effect on the performance of the edible oil manufacturing firms. The study, therefore, recommended that for firms to improve their performance and compete effectively in the market, they should strive to acquire and maintain loyal customers.
  • ItemOpen Access
    Effect of Board Accountability on Financial Performance of Selected SACCOs in Kiruhura District, Uganda.
    (Kabale University, 2024) Kyabarongo, Benon; Agaba, Moses; Byamukama, Eliab Mpora; Sunday, Arthur; Sekiwu, Denis
    Board accountability and Financial Performance are significant concepts among SACCOs in Uganda due to their involvement in the financial intermediation process. In spite of the several interventions by Bank Uganda, a number of banks and other financial institutions have failed to operate forcing the regulators to intervene to ensure sanity in the financial system. The purpose of this study was to investigate the effect of corporate governance on the financial performance of SACCOs in Kiruhura District, Uganda and the specific objective was; To examine the effect of board accountability on the financial performance of selected SACCOs in Kiruhura District, In this study, a cross-sectional survey research design was employed, adopting quantitative and qualitative approaches research approaches. A total population of 342 people was used at a confidence level of 95% or an error of 0.05 and the sample size was 184 respondents who involved the staff and members taken from the six SACCOs registered in Kiruhura district, Uganda as of January 2023. The obtained data for analysis was divided into two phases. First, descriptive statistics on the respondents and the preliminary data analysis were performed using SPSS version 20.0. These statistics included multicollinearity, mean and standard deviation, outliers and extreme values, and missing values in the second phase, the structural relationships between the variables in the suggested conceptual model were tested and examined using structural equation modeling (SEM). Jaffrey’s Amazing Statistical Program (JASP) version 0.17.2.0 was used to implement SEM. The findings of the study were: The effect of board accountability (BAC) on financial performance was found to have a negative effect ( = -0.908), implying that the data failed to support the direct relationship between BAC and FiP, thus not supporting H01, Therefore the study concludes that SACCOS will do less well financially the more its board assumes accountability for the company's decisions and communicates them openly to stakeholders. The study recommends that the board of directors should be more effective in ensuring that they communicate the decisions clearly and appropriately so that SACCO maximizes shareholders' wealth. SACCOs should seek the best strategies for communicating and sharing accountability feedback with SACCO members to generate maximum benefits for everyone