(http://www.sagepublications.com, 1995) James, A. Wall, Jr.
This article reviews the conflict literature, first examining the
causes of conflict, its core process, and its effects. Subsequently, we
probe into conflict escalation (and de-escalation), contexts, and
conflict management. When examining this last topic, we note that
conflict can be managed by the disputants themselves, by managers,
or by other thirdparties. In conclusion we suggest directionsforfuture
research and provide recommendations for practicing managers.