Information Communication Technology and Performance of Commercial Banks in Uganda: A Case Study of Equity Bank in Kabale Municipality
Date
2020
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kabale University
Abstract
ABSTRACT
This study assessed the relationship between information and communication technology and
performance in commercial banks in Uganda; a case study of Equity Bank Kabale branch was
conducted. A cross-sectional study was used, and a sample of 108 respondents was used for the
study. The study also found that: inadequate ICT infrastructure, technophobia among ICT bank
officials due to insufficient information technology skills, the cost demands of ICT gadgets, a lack of
digital preservation knowledge, and network problems were among the challenges faced by Equity
Bank Kabale branch. The study also recommended that the ICT infrastructure of the bank in the form
of cables, switches, and roughers should be improved to the desired standards in order to enable
the clients to be provided with adequate and timely services. The bank officers, especially the older
employees, should be trained on the use of technological gadgets in order to remove technological
phobia among them so as to equip the entire bank staff with the required skills in order to perform
their duties effectively. The bank officers should be trained on the process of ensuring digital
preservation In order to equip them with knowledge of digital preservation, there should be better
vertical communication to enable provision of effective feedback that leads to better organizational
performance, and there should be strong coordination across functions of the bank to achieve the
desired and intended goals for success.
Description
A Research Report Submitted To the Faculty of Education in Partial Fulfillment of the Requirements for the Award of a Bachelor of Arts with Education of Kabale University
Keywords
Information Communication Technology, Performance, Commercial Banks