Financial Innovations And Financial Inclusion Among Commercial Banks in Uganda
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Date
2023-05-26
Authors
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Publisher
International Journal of Entrepreneurship and Business Management
Abstract
This study was carried out to ascertain the impact of financial
innovations by commercial banks on financial inclusion in the Kabale
district. The specific goals were to ascertain the relationship between
institutional innovations and financial inclusion, examine the
relationship between process innovation and financial inclusion among
rural households, and examine the relationship between product
innovation and financial inclusion among rural households. The studies
descriptive and cross-sectional research designs combined qualitative
and quantitative methods for data collecting and analysis. Using
questionnaires and interviews, data was gathered from a sample of 396
respondents as well as additional important informants. Microsoft
EXCEL and SPSS Version 21.0 were used to analyze the data and
produce both descriptive and inferential statistic .
The study's findings support the statistically significant link between
commercial banks' financial innovations and rural families' access to
credit. As more clients choose mobile banking, the report advises
banking institutions to develop measures to improve security in the
platform. The report also advises making these platforms
straightforward and simple to use in order to attract more users to the
business. Additionally, because mobile banking has an impact on
financial inclusion, banks should make sure to support mobile banking
services by incorporating mobile phone usage as one of their innovations