Conflict and Its Management

Abstract

This article reviews the conflict literature, first examining the causes of conflict, its core process, and its effects. Subsequently, we probe into conflict escalation (and de-escalation), contexts, and conflict management. When examining this last topic, we note that conflict can be managed by the disputants themselves, by managers, or by other thirdparties. In conclusion we suggest directionsforfuture research and provide recommendations for practicing managers.