Online Banking and Business Sustainability of SACCOs in Rubanda Town Council Rubanda District.
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Date
2024
Authors
Journal Title
Journal ISSN
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Publisher
Kabale University.
Abstract
The study examined the effect of online banking and business sustainability of SACCOs in Rubanda Town Council Rubanda District. The objectives of the study were; to examine the effect of online banking on the business sustainability of SACCOs, to identify the impact of mobile banking on the business sustainability of SACCOs, and to examine the contributions of automated teller machines on the business sustainability of SACCOs in Rubanda Town Council. A descriptive research design was used and data was collected using interviews and questionnaires. The study findings on the effect of online banking on the business sustainability of SACCOs in Rubanda Town Council were; enhanced cash flow management, customer satisfaction, accessibility and convenience, improved security and fraud prevention, and cost reduction. The study findings on the impact of mobile banking on the business sustainability of SACCOs in Rubanda Town Council were; easy access to financial services, enhanced payment efficiency, instant fund transfers, enhanced security measures, and sustainability reporting. The study findings on the contributions of automated teller machines on business sustainability of SACCOs in Rubanda Town Council were; convenient deposit options, employee salary disbursement, flexibility in fund transfer, improved cash flow management, and easy emergency access to funds. The study recommended that SACCOs should regularly update and upgrade the online platform to enhance accessibility, incorporate new features, and adapt to changing technological trends to enhance the business sustainability of SACCOs and SACCOs should offer responsive customer support channels, including chat, phone, or email, to assist members with any queries or concerns related to online banking because this can contribute to their confidence and satisfaction with the service.
Description
Keywords
Online Banking, Business Sustainability, SACCOs, Rubanda Town Council, Rubanda District
Citation
Biira, Emily (2024). Online Banking and Business Sustainability of SACCOs in Rubanda Town Council Rubanda District. Kabale: Kabale University.