The Effect of Electronic Payment Systems on Revenue Collection of Water Utilities in Uganda: A Case of National Water and Sewerage Corporation (Nwsc) - Kabale Branch

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Kabale University


The study established the effect of Electronic Payment on Revenue collection of National Water and Sewerage Corporation (NWSC) of Uganda. The specific objectives included: to assess the contribution of e-payment methods; to establish the relationship between electronic water payment systems and revenue collection performance; and, to establish the challenges faced by National Water and Sewerage Corporation staff and customers in revenue collection. The study design was both descriptive and correlational. The study covered staff and clients of NWSC. Primary and secondary data were collected and analyzed with the aid of SPSS. Secondary data on revenue collection from 2011 to 2020 was analyzed. The study found that electronic payment systems do not have a significant contribution on revenue collection. The study found a strong and significant relationship between electronic payment systems and revenue collection but limited by network inconsistencies. Therefore, the study recommended that service providers improve on network connectivity and response time to challenges as they come through, as well as encourage and ease offline receipting in gazetted places in times of unstable network.


A Research Dissertation Submitted to Kabale University in Partial Fulfilment of the Requirements for the Master’s Degree of Business Administration


Electronic Payment Systems ,Revenue Collection , Water Utilities