Conflict Management and Organisational Performance of Nongovernmental Organizations: A Case Study of Compassion International in Greater Kabale District
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Date
2022
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Kabale University
Abstract
This study was about conflict management and organizational performance of NGOs, with a case
study of compassion international in greater Kabale district (Kabale, Rukiga, Rubanda). Today,
nearly all successful organizations, at local and national level spend most of their time in
resolving conflicts among their employees and other stakeholder such as customers, suppliers,
legislative bodies, the government and its regulatory agencies, the community in which it does
business, opinion leaders and other interest based-organizations and parties in negotiation on
how to improve organizational performance and efficiency socially, ethically, economically and
ecologically. It is was against this background that the researcher thought to investigate why
non-governmental organization staff/directors form similar organizations and the relationship
continues to deteriorate in reference to conflict management and organizational performance of
NGOs in greater Kabale district with a view of investigating causes of conflict, establish the
constructive outcomes, best conflict management practices and effects of conflict management to
promote non-governmental organizations performance with an emphasis on compassion
international in greater Kabale district.
The study comprised 19 child development centres in Diocese of Kigezi out of which the staff
were investigated. A sample size of 110 was selected from a population of 110 people.
Basing on 88 respondents, this study found out that Compassion international in Kabale district
has a significant knowledge on the causes of conflict in non-governmental organizations.
The study identified the best practices of being aware of the conflict, evaluating how things are
going, deciding on how to tackle the conflict, identifying options and agreeing on the way
forward, taking a considerate and rational approach, investigating the situation, letting everyone
have his or her say and implementing on what has been agreed were strongly recommended in
this research study and stakeholders need to be at the frontline of innovations and creativity.
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Nongovernmental organizations should take keen interest in the repercussions of conflict since
there is a strong significant tie between the negative effects of managing a conflict in an
organization. Orgainisations survival is the stakeholders dream; however, the foundation owners
lay for their dream business remains an important factor in conflict management. Proper conflict
management as a component of organizations stability and sustainability remains critical and
must therefore be put into consideration by nongovernmental organizations that want to achieve
their set objectives.
The study recommends that Christian values be extended to other nongovernmental
organizations so as to develop faithful and trustworthy employees since its been discovered to be
a newly best practice in compassion to help minimize conflicts in management.
Some employees seem to be using a multi-styled system of conflict management, there is need to
come up with procedure of how to solve conflict and a special unit for conflict management be
put in place. It was revealed that inconstancy in the focusing on the best practices of conflict
management continue to affect management decisions and recommends continuous training of
managers and employees on how possible this can be solved.
Description
A Research Dissertation Submitted to the Directorate of Post Graduate Training in Partial Fulfilment of the Requirements for
the Award of a Master of Degree of Business Administration of Kabale University
Keywords
Conflict Management , Organisational Performance ,Nongovernmental Organizations