Conflict and Its Management
This article reviews the conflict literature, first examining the causes of conflict, its core process, and its effects. Subsequently, we probe into conflict escalation (and de-escalation), contexts, and conflict management. When examining this last topic, we note that conflict can be managed by the disputants themselves, by managers, or by other thirdparties. In conclusion we suggest directionsforfuture research and provide recommendations for practicing managers.
Bigoness, W.J., Grigsby, D.W. & Rosen, B. (1980). Effects of organizational climate, locus of control, and target of confrontation upon individual’s willingness to confront conflict. Paper presented to the annual meeting of the National Academy of Management Association, Detroit, MI.