Record Keeping Systems and Service Delivery in Uganda: Case Of Kabale District Local Government
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Date
2023-10-13
Journal Title
Journal ISSN
Volume Title
Publisher
International Journal of Management and Digital Business
Abstract
The purpose of this study was to determine how the Kabale District Local
Government's service delivery was impacted by its record-keeping
procedures. The study's end variable was the provision of services, and its
predictor factors were the efficiency with which the records management
systems function. Prior to the investigation, a cross-sectional survey was
conducted. It was decided to use the information from 86 respondents for
both a quantitative and a qualitative study. The bivariate correlations
between the predictor elements and the dependent variable were examined
using a Pearson correlation matrix. A linear regression model was used to
fit the data. Record keeping systems (R=889) has a favorable influence on
the capacity of the local administration of the Kabale District, per the
research findings from the regression model. The main conclusion of this
study is that the auditing process has an impact on service delivery at the
Kabale District Local Government, as evidenced by the findings and
discussion. This is in line with the researcher's later discoveries. The
respondents' replies to the question of whether Integrate is observed in
accordance with the auditing process showed that 90.7% of them agreed
with the claim and 9.3% were unclear. When offering services, the study
advises emphasizing the auditing process. To do this, emphasis should be
placed on relationship-building, objectivity, punctuality, and
communication.
Keywords: Record